Workflow Management Technician

Severn Trent Plc; United Kingdom; On-site; GBP 31,000; Full time

Job summary

A leading company in the utilities sector is seeking a Workflow Management Technician to join their Customer Network Operations team. This role involves workforce planning, scheduling, and liaising with customers to ensure efficient operations. Ideal candidates will have a planning background and strong communication skills. Join a team focused on continuous improvement and customer satisfaction while enjoying a range of benefits.

Benefits

Salary: £30,322

23 days holiday

Annual bonus scheme up to £1,500

Leading pension scheme

Sharesave option

Family friendly policies

Qualifications

• Experience in workforce planning and scheduling.
• Ability to liaise with customers and stakeholders.

Responsibilities

• Build and allocate urgent and planned work schedules.
• Ensure compliance with processes and procedures.

Skills

Planning

Communication

Tools

SAP

Job description

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Join to apply for the Workflow Management Technician role at Severn Trent

Helô! We’re Hafren Dyfrdwy, one of the 11 regulated water and wastewater companies in England and Wales. We serve over 100,000 homes and businesses across Mid and North Wales, and our enduring focus is on delivering for our customers, both now and for generations to come.

Employing over 130 people, we’re a local company based in Wrexham and Powys and from providing clean water every time our customers turn on the tap to returning it to rivers even cleaner than we took it, we are proud to take care of one of life’s essentials.

We are passionate about ensuring the future well-being of generations in our region, and within Wales as a whole, and playing our part in supporting on the well-being goals is central to our strategy. There really is something for everyone here.

EVERYTHING YOU NEED TO KNOW

Working within our forward-thinking Customer Network Operations department, you have the chance to join the team as a Workflow Management Technician where you’ll predominantly be responsible for the workforce planning for our operational staff, ensuring we meet all regulatory requirement, scheduling and keeping our customers updated. If you have a planning background this may just be the job for you!

You’ll be involved in numerous daily activities such as, working on our systems (SAP) to build, plan & dispatch gang and field technician jobs, you’ll also liaise directly with our customers making and taking direct phone calls with our stakeholders in order to provide the best service in a timely manner.

Plus, as our new Workflow Management Technician, you will take part in team meetings (called CommCells) in which you can present any ideas or improvements you have, enabling you to become one of our continuous improvement champions!

What You’ll Bring To The Role

Your key accountabilities in helping us will be:

• You will Reactively build and allocate both urgent and planned work to deliver an effective and efficient work schedule for all areas of HD Operations. To make the best use of resource available and maintain productivity.
• You’ll need to continually liaise with COSC and Field Teams updating them on workload volumes and job progress.
• You will ensure that jobs are planned in and communicated to customers and field staff within SLA’s. Furthermore, you’ll Manage the ‘on the day’ schedule from a dispatch perspective, including management of jobs in jeopardy, suspended work, and customer chases.
• You’ll be keeping customers informed on progress of customer originated work. Ringing customers to advise of changes when appropriate. Minimising customer chases through COSC by keeping customers informed. And you will liaise and communicate with internal and external customers to achieve the completion of all work in a timely manner.
• You will support ongoing liaison and building relationships with the external customers, Quality Assurance and Field teams and work in a collaborative manner with all stakeholders and teams, to achieve quality throughout the end to end process.
• You’ll ensure compliance with processes and procedures as set out, such as TMA and achieve the teams agreed performance targets and ensure SLA’s are met.
  
  

What’s In It For You

Working here isn’t just a job. You can build a career at Hafren Dyfrdwy.

We have a range of benefits that recognise great work, and award-winning training to help you reach your potential.

We’ll also help you play your part in looking after the environment and the communities where we live.

Here are just some of our favourite's perks that you’ll get being part of the Seven Trent family:

• Salary: £30,322
• 23 days holiday
• Annual bonus scheme (of up to £1,500 per annum based on company performance)
• Leading pension scheme – we will double your contribution (up to 8% when you contribute 4%)
• Sharesave – the chance to buy Severn Trent Plc shares at a discounted rate
• Family friendly policies
  
  

WHATS NEXT?

We can’t wait to hear from you.

Before you apply, you’ll need an updated copy of your CV and about five minutes to spare. We’ll always let you know the outcome of your application after the closing date too - so keep an eye on your phone and emails.

And, if your curiosity has peaked and you want to find out even more, search on social media.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  Utilities

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