Resource Planner - FM

Equans UK & Ireland; Bellshill; On-site; GBP 27,500 - 28,860; Full time

Benefits offered by this job

24 days annual leave (+ public holidays)

Life Cover

Employee discount shopping schemes

Cycle to work scheme

Corporate social responsibility days

Learning opportunities

Employee Referral Rewards Scheme

Access to employee networks

Employee Assistance Program

Job summary

A leading facilities management provider is seeking a Resource Planner based in Bellshill. This full-time role entails managing a significant workload and scheduling maintenance tasks while ensuring customer communication and satisfaction. Candidates should have strong customer service skills, attention to detail, and experience working to strict SLAs and KPIs. The position offers a salary banding of £27,500 - £28,860 per annum along with various benefits. You will play a critical role in operational excellence and support in a fast-paced environment.

Qualifications

• Experience of working to strict SLAs & KPIs.
• Experience in working in a fast-paced environment.

Responsibilities

• Effectively manage a significant workload in a fast-paced environment.
• Schedule and manage all reactive and planned maintenance tasks.
• Contact customers with ETAs on urgent jobs.

Skills

Good Customer Service Skills

Excellent attention to detail

Excellent organisation and planning skills

Ability to prioritise

Tools

Microsoft packages

Job description

Equans is looking for a Resource Planner to join our team based in Bellshill on a permanent contract. This is a full-time role working 37.5 hours per week. On offer is a salary banding of £27,500 - £28,860 per annum, dependant upon skills and experience as well as benefits package.

New opportunity with leading Facilities Management provider – Equans.

Equans is recruiting for the established Facilities Helpdesk based in Bellshill. We are excited to be recruiting for our expanding Helpdesk due to growing demand. Would you like to be part of a new growing venture? Are you motivated and enthusiastic? Come and join our exceptional Team.

At our Bellshill office, our people are at the heart of everything we do. The Business Support Centre operates around the clock - 24/7, 365 days a year - meeting the ever-evolving needs of our clients with dedication and resilience.

We understand that such a dynamic environment demands not just commitment, but growth. That’s why we place a strong focus on career development, offering our team members the tools, training, and support to continuously evolve. Whether you're just starting out or looking to take the next step, we're committed to helping you reach your full potential.

What will you deliver?

• Effectively manage a significant workload in a fast-paced environment.
• Effective tasking and direction of engineering workforce to complete Reactive, Quoted, Planned and Statutory Maintenance tasks within contract KPI’s and legislative requirements.
• Schedule and manage all reactive, PPM and statutory testing works within contractual SLAs/KPIs.
• Work to Service level agreements preventing financial penalties to the business.
• Support with the scheduling of subcontractor work as and when required.
• Contact customers with ETAs on urgent jobs to ensure access is granted and the customers are aware the urgent jobs are in hand.
• Booking in visits and ensuring clients are kept informed in advance of planned preventative maintenance or reactive visits as per contract agreements, including delays.
• Ensure notes and mitigations are added to CAFM system throughout the day.
• First point of contact for engineers and the Contract Management team regarding scheduling queries.
• Work with the Contract Management team to look at future PPMS and identify if out of hours work is required, or if PPMs need to be pulled forward.
• Work alongside BSC Helpdesk to ensure jobs are being raised with the correct information and on the correct standard order and priority.
• Work alongside the BSC Performance team to ensure jobs are being progressed through to completion.
• Monitor trends in engineer performance (daily, weekly, monthly) reporting negative trends to the Operational delivery team/Team Leader.
• Maximising utilisation of direct labour, reporting absences and identifying potential shortfalls and mitigation.
• Involvement in weekly/monthly labour planning meetings with Delivery Supervisors/Managers/Team Leader as required.
• Analyse jobs, both reactive and PPM to ensure quality standards are met across all contracts.
• Escalating customer complaint/escalations through the relevant processes.
• Provide reporting/updates to operational teams or others as necessary to demonstrate the fulfilment of contract requirements.
• Manage internal email mailboxes timely.
• Carry out general administrative duties in line with the departmental policies & procedures.
• Support the BSC with answering calls where required to support KPI standard requirements.
• Live Call logging on Internal CAFM systems.
• Provide support to the BSC Management team for new starter training and cover requirements.
• Ensure any interactions with all customers reflects positively on the company.
• Identify, analyse and improve upon existing processes to improve the way we work as a team.

What can we offer you?

• 24 days annual leave(+ public holidays).
• Life Cover equivalent to 1.5 timesannual salary.
• Employee discount shopping schemes on major brands and retailers.
• Cycle to work scheme.
• 2 corporate social responsibility days per year.
• Broad range of learning opportunities, such as professional qualifications, collective/individual training, and personalized support programmes.
• Attractive Employee Referral Rewards Scheme.
• Access to our growing employee networks.
• 24/7 Employee Assistance Program and access to mental wellbeing app.

Who are you?

• Experience of working to strict SLAs & KPIs.
• Good Customer Service Skills.
• Excellent attention to detail including a high level of accuracy.
• Excellent organisation and planning skills.
• Experience in working in a fast-paced environment.
• Experience with Microsoft packages.
• Ability to prioritise is essential.

Who are we?

In the UK & Ireland, Equans is a provider of sustainable facilities management and regeneration, and cutting-edge energy and digital services. Our 15,000 employees combine these activities to deliver decarbonisation across the built environment and help businesses, communities, public sector organisations and government to accelerate the transition to a low carbon, resilient world.

Globally, Equans is a world leader in the energy and services sector with operations in 20 countries, 90,000 employees working on 5 continents and a turnover of 19.2 billion euros in 2024. Equans is a subsidiary of the Bouygues group.

At Equans, we are driven by our ambition to be recognised for our operational excellence and as the best place to work for our employees. This commitment extends to achieving global and sustainable performance through Impact, ensuring that everything we do aligns with our core values—Accountability, Respect, Team Spirit, and Service Focus.

We take ownership, act with integrity, and set high standards. We listen, support, and care for one another. We collaborate and build trust to achieve shared goals, always striving to meet our customers' needs in a proactive and pragmatic way. These values shape our culture, strengthen our community, and inspire us to deliver excellence every day.

What's next?

If this role is of interest to you, please click below to register, apply, and track your progress! A member of our Resourcing Team will review your application and be in touch.

As part our commitment to better reflect the markets within which we operate, we encourage applications from women, ethnically diverse individuals and people with disabilities, along with all candidates who identify with protected characteristic groups under the Equality Act 2010.

At Equans we’re committed to delivering a culture where everyone’s voice is heard and supported. We know the value a diverse workforce creates, delivering better results for our people, customers, and stakeholders. Diversity and inclusion is at the core of what we do, should you join Equans you’ll find a welcoming and open workplace where you’re supported and encouraged to be your true self at work.

You’ll also have access to our growing employee networks including AccessAbility (representing those with physical and mental disabilities), Encompass (representing the LGBTQ+ community), RISE (representing people from ethnic backgrounds), Veterans & Reservists, WOMEN Together (representing women in Equans), Working Parents, and Young Professionals.

For this role, you must have evidence of the right to work in the UK. Unfortunately, we are not able to offer a re-location package with this job role. Certain roles may require applicants to undergo a Disclosure check, as noted in the role requirements.

The Equans Resourcing Team manage this requirement. Agency involvement is not required. All related enquiries should come to the resourcing team not direct to Equans Managers.