Workday Engagement Manager

Kainos Smart; Greater London; On-site; GBP 60,000 - 100,000; Full time

Job summary

An established industry player is seeking a Workday Engagement Manager to lead the implementation of innovative Workday solutions. In this role, you will manage complex projects, ensuring customer satisfaction and commercial viability. You'll collaborate with diverse teams, leveraging your expertise in Human Capital Management and Financial Management to deliver exceptional results. If you're passionate about driving success and thrive in a dynamic environment, this opportunity is perfect for you. Join a company that values diversity and encourages your unique contributions to shape the future of digital services.

Qualifications

• Experience in account management with HCM, Fins, or Payroll applications.
• Strong customer focus and ability to manage expectations effectively.

Responsibilities

• Manage the implementation of Workday solutions for clients.
• Oversee project delivery including planning, resourcing, and customer satisfaction.

Skills

Human Capital Management

Financial Management

Payroll Applications

Project Management

Business Development

Customer Success

Commercial Management

Negotiation Skills

Business Writing

Education

Workday Project Management Certification

Job description

When you join Kainos, you get to think beyond limitations to make an immediate and positive impact – like transforming digital services for millions of citizens or helping Fortune 500 companies get live and thrive on Workday.

You’ll be part of a people-first culture that is growing around the world. We’re a creative, committed, and diverse group of individuals who succeed as a team.

At Kainos your ideas are heard and valued and you’ll leave a legacy that you can feel proud of. Join us and discover how our people write our story.

As a Workday Engagement Manager in Kainos, you’ll fully manage the successful implementation of Workday solutions for customers by working closely with customer business teams and internal delivery teams to drive the scope, definition, and delivery of solutions that are fit for purpose and commercially viable.

You’ll take accountability for the complete delivery lifecycle alongside the sales and capability Solution Architects.

You’ll manage all aspects of your projects, which will typically be either one large, complex project or multiple smaller projects. This will include project planning, resourcing, milestone tracking, commercial management, and customer satisfaction.

• Commercially managing the implementation of global Workday programmes from pre-sales through implementation to hand over to AMS (Application Management Services).

• Providing domain experience (HCM, Fins, Payroll, or relevant Workday capabilities) to offer functional insight and thought leadership.

• Managing all aspects of project delivery including planning, resourcing, milestone tracking, commercial management, and customer satisfaction.

• Leading and supporting blended teams of colleagues, clients, and partner resources to share knowledge and develop an integrated delivery ethic.

• Agreeing objectives, outputs, milestones, and timescales with clients, along with associated contract and commercial terms.

• Identifying requirements, business processes, application configurations, testing plans, and other artifacts to ensure shared understanding and facilitate knowledge transfer.

• Creating well-structured and accurate deliverables and presenting to client steering groups to secure recommendations and agreement.

• Identifying and acting on opportunities to win business, including negotiating and closing at a senior client level.

Minimum (Essential) Requirements:

• Functional domain knowledge or account management experience with Human Capital Management, Financial Management, or Payroll applications and/or system implementation.

• Holding a Workday Project Management Certification.

• Excellent customer focus, able to assess customer needs, build relationships, and manage expectations. Capable of intervening effectively and resolving escalations appropriately.

• Experience in Business Development/Sales/Account Management with a proven ability to deliver Customer Success.

• Excellent commercial management, influencing, and negotiation skills.

• Demonstrable track record of individual and team achievement against targets in a quota-driven role.

• Strong business writing skills with experience in producing business cases, requirement documentation, tender documents, contracts, statements of work, and change requests.

• Proven success in identifying and acting on opportunities for additional business.

• Ability to work to tight deadlines and make sensible decisions under pressure, balancing customer demands and commercial considerations.

• Supporting operational functions to ensure optimal use of consultants, balancing development needs and personal preferences.

Desirable:

• Experience in developing and delivering products, offerings, and services that differentiate Kainos in the marketplace.

• Experience in managing, mentoring, and developing teams.

So what are you waiting for? Let’s write the next incredible chapter of our story together.

Embracing our differences

At Kainos, we believe in the power of diversity, equity, and inclusion. We are committed to building a team that is as diverse as the world we live in, where everyone is valued, respected, and given an equal chance to thrive. We actively seek talented people from all backgrounds, regardless of age, race, ethnicity, gender, sexual orientation, religion, disability, or other characteristics. Our friendly talent acquisition team is here to support you every step of the way, and if you require accommodations or adjustments, we encourage you to reach out. We understand everyone's journey is unique, and a private conversation can help tailor our recruitment process to your needs.