Player Care and Engagement Manager

The Premier League; London; Remote; GBP 40,000 - 80,000; Full time

Job summary

An established industry player is seeking a Player Care and Engagement Manager to enhance support services for current and former players. This role requires excellent interpersonal and communication skills, along with a strong background in elite sports environments. You will collaborate with various departments and stakeholders to provide exceptional service, manage initiatives, and ensure player welfare. If you are passionate about supporting athletes and have the necessary experience, this is a fantastic opportunity to make a meaningful impact in the world of football.

Qualifications

• Experience in Premier League football and understanding of professional game challenges.
• Excellent communication and operational skills required.

Responsibilities

• Support Premier League Club Player Care Staff and manage key initiatives.
• Engage with stakeholders and assist in the delivery of significant events.

Skills

Interpersonal Skills

Communication Skills

Project Management

Emotional Intelligence

IT Skills

Knowledge of Social Media

Job description

Application Deadline: 14 May 2025

Department: Football

Location: Home Based

Description

Overview
The Premier League’s Player Care and Engagement Team is looking for a Player Care and Engagement Manager to assist with the broad range of support services offered to current First Team and ex-Premier League players. The right candidate will have excellent interpersonal and communication skills as well as a strong background in an elite performance environment with experience of supporting athletes at an elite level.

The Player Care and Engagement Manager will work closely with other members of the Football Operations Department, and wider business to provide a best-in-class service to the players and Clubs. They will also liaise with stakeholders such as the PFA to ensure all current and former First Team Premier League players receive the best possible support that will equip and prepare them for life both on and off the pitch.

The role

• Engagement with Premier League Club Player Care Staff to support their work, including onsite meetings, annual Player Care Staff Conference, etc
• Engagement with key external stakeholders eg PFA, FA, EFL, LFE, LMA, etc
• Engagement and collaboration with key internal stakeholders, including our Legal, Policy, Communications and Commercial departments, as well as key colleagues within the wider Football Department
• Supporting the roll-out and development of new initiatives and projects, including courses and resources for club staff
• Planning and delivery of significant celebratory Premier League Awards, eg Milestone awards and Homegrown Debut Balls
• Managing the content and coordination of the Player App as well as developing other digital communication channels
• Assisting the Football Operations department as required, particularly at key points e.g. pre-season preparation.
  
  

Requirements for the role

• Experience which has brought an understanding of Premier League football and the challenges of life in the professional game at the highest level.
• Past experience within an elite sporting environment, whether that be in a playing or staff role.
• Understanding of the function and impact of a Player Care team, ideally with demonstratable experience.
• Excellent communication skills, both written and oral
• High level of emotional intelligence and interpersonal skills
• Excellent operational and project management skills
• Excellent IT skills and knowledge of social media platforms
• Enhanced DBS
• Knowledge and understanding of safeguarding considerations in elite level sport.
• Mental Health First Aid training and a good understanding of the specific mental health challenges associated with elite sport (preferred)
  
  

Our commitment to safeguarding includes implementing robust safer recruitment procedures to assess the suitability of individuals applying for roles that involve work with children and adults who are or may be at risk of harm. For further information, please see our Safeguarding Policy and Safer Recruitment Guidance.

To apply please visit our careers page and apply with your CV and a cover letter. The closing date for applications is Wednesday 14 May 2025.

We will remove barriers that prospective candidates might face at any stage of our recruitment process. If you have a disability and would like the advert in an alternative format, or would like to talk about how we can adjust the interview process to best support you, please contact [e-mail]