Work Order Process Coordinator

Finning International Inc.; Chesterfield; On-site; GBP 24,000 - 30,000; Full time

Benefits offered by this job

Annual bonus

Laptop

Phone

Pension 7%

Life insurance

Share scheme

Healthcare

Job summary

Finning (UK) Ltd. seeks a Work Order Process Co‑Ordinator to support the Work Order Control process, answer calls, open work orders, plan service repairs, and maintain customer communication. This office‑based role is located in Chesterfield and contributes to achieving operational and financial targets.

You will assist with planning service repairs, resolving disputes, time sheet entry, and providing cover for controllers to ensure timely service delivery and exceptional customer support.

Qualifications

• Ability to manage and coordinate work orders in a service operation.
• Strong communication to resolve customer disputes quickly and professionally.
• Experience with review of service documentation and proformas.

Responsibilities

• Coordinate work orders and time sheet entry.
• Support engineers with service documentation and processes.
• Ensure adherence to service processes to deliver exceptional customer service.

Skills

Organised

Verbal & written communication

Process adherence

Customer care

Parts ordering

Equipment knowledge

Job description

Company Information

Company: Finning (UK) Ltd Number of Openings: 1 Worker Type: Permanent Position Overview: As Work Order Process Co-Ordinator you will actively supports the Work Order Control process within the operations to deliver an excellent customer experience whilst achieving operational & financial targets. Provides additional support to the service operation by supporting answering of incoming calls, opening work orders, assisting with planning service repairs, resolution of customer disputes, time sheet entry and maintaining customer communication as required. Location – Chesterfield

Job Description

Job Description: Major Job Functions Work Order Process Co‑Ordinate Support Time sheet entry process 'Strong work order Control process, to include producing proformas to customer, obtaining purchase order numbers from customer, work order management through the system and control of work in progress Provides support with co‑ordination of planned activities Support the customer needs and the efficient running of the service operation with general administration & additional duties as required that support the service controller throughout the service repair process. Provide support to the engineer to complete service documentation and help them follow the service processes and procedures. Providing cover for controllers to ensure effective delivery of service to meet our customer needs. Following & adhering to service processes and procedures to ensure consistent extraordinary customer service delivery, working to resolve any customer disputes quickly & effectively

Benefits

A competitive salary 25 days annual leave + bank holidays (purchase additional 5 days holiday) Annual Bonus Laptop and phone The additional benefits attached to this role include a generous reward scheme, up to 7% pension, life insurance, access to the company a share scheme, and healthcare benefits (medical, optical, hearing, dentistry, and physio) You will benefit from enhanced maternity and paternity packages, family-friendly policies to support working parents, enhanced flexible working options, support from a team of 40+ Mental Health first aiders, employee wellbeing solutions, the opportunity to support your charity of choice via “Give As You Earn”, and length of service & recognition awards.

About Us

Finning are the largest Caterpillar dealership world-wide, specialising in Heavy Equipment, Machinery, and Power Generation. We have been delivering unrivalled service for 90 years. We sell, rent, supply parts, service, and repair equipment and engines to customers in various industries, including mining, construction, petroleum, forestry, and a wide range of power systems applications.

Finning is the world's largest Caterpillar dealer delivering unrivalled service for over 80 years. The company sells, rents and provides parts and service for equipment and engines to customers in various industries, including mining, construction, petroleum, forestry and a wide range of power systems applications. Finning employs approximately 14,500 people world-wide and operates in three geographies, with the head office in Vancouver, BC, Canada.

Specific Skills

Good organiser Good communicator both verbal and written with excellent listening skills Process adherence Strong sense of care for our customers ensuring they receive the best experience Parts ordering experience advantageous Basic knowledge of mobile and fixed equipment components and systems (desirable)

Working Environment

Office based. At Finning we believe that our people are the heart and soul of our company and fundamental to our success. Our employees are rewarded with an attractive all-round benefits package and various flexible benefits.

At Finning, we prioritize creating a diverse and inclusive environment. We are proud to be an equal opportunity employer, and we actively encourage all individuals to express themselves and achieve their full potential. As a company, we continuously strive to enhance our outreach to individuals of all backgrounds and identities. We do not discriminate against applicants based on gender identity, race, national and ethnic origin, religion, age, sexual orientation, marital and family status, and/or mental or physical disabilities. Furthermore, Finning is committed to collaborating with and providing reasonable accommodations /adjustments to individuals with disabilities. If you require an adjustment/accommodation at any point during the recruitment process, please inform your recruiter. Finning is a forces-friendly employer having signed the Armed Forces Covenant, and pledges to treat those who serve or have served in the armed forces, and their families fairly.

OUR DIVISIONS

Finning International Inc. is the corporate head office of the publicly traded corporation, which is listed on the Toronto Stock Exchange under the symbol: FTT. Finning Canada is the authorized dealer for Caterpillar products in British Columbia, Alberta, Saskatchewan, the Northwest Territories, and a portion of Nunavut. Finning South America is the authorized dealer for Caterpillar products in Chile, Argentina, and Bolivia. Finning UK and Ireland is the authorized dealer for Caterpillar products in the United Kingdom and Ireland. Rental of equipment is facilitated through the dealership locations as well as The Cat Rental Store locations in Finning Canada and Finning South America. OEM Remanufacturing - OEM, a Finning enterprise, is one of North America's most advanced engine and powertrain component remanufacturing providers and is located in Edmonton, Alberta.