Work Experience Administrator

Newham College of Further Education; City of Westminster; On-site; GBP 22,000 - 26,000; Full time

Job summary

Newham College of Further Education is seeking a Work Experience Administrator who is an excellent communicator with a keen eye for detail. You will provide a welcoming, professional service to students and staff while ensuring information is recorded and maintained to a high standard.

You will manage paperwork, liaise with teachers, students, parents and employers, triage queries, and respond promptly by phone and email.

Qualifications

• Excellent administrative and organisational support to the Work Experience (WEX) Team.
• Ability to maintain accurate records and handle paperwork meticulously.
• Strong communication with students, parents, staff and employers.

Responsibilities

• Deliver administrative support to the WEX Team and ensure paperwork is up to date.
• Maintain records, liaise with teachers, students and employers.
• Be first point of contact for students, triage queries and respond by phone and email.
• Coordinate attendance recording and submit timesheets as required.
• Support events, staff training, and the college's work placement offer.

Skills

Communication

Attention to detail

Organisational skills

Record keeping

Stakeholder liaison

Time management

Phone & email handling

Job description

We are looking for a Work Experience Administrator who is an excellent communicator, with a keen eye for detail who is proactive and will provide a welcoming, professional and effective service to students and staff ensuring information is recorded and maintained to a high standard. You will play an active role in maintaining records, arranging and collating paperwork, liaising with students and their parents, curriculum staff and employers to ensure paperwork is completed accurately and reporting any issues. . To be the first point of contact for students and staff, carrying out an effective triaging process in order to provide appropriate information, identify key issues and ensure that queries are answered or referred appropriately. To respond to queries via the departmental telephone and email address in a timely manner, answering queries and questions. To contact students to confirm and record attendance at their work experience.

Key Duties and Responsibilities

• Deliver excellent administrative and organisational support to the WEX Team
• Ensure all paperwork is recorded into systems and kept fully up to date
• Work closely with teachers, students, and employers to maintain accurate records
• To support and liaise with a variety of stakeholders including students, staff and employers
• Maintain tracking systems in a timely and accurate manner
• Be a central point of contact for students to submit their timesheets and respond to any questions
• Work collaboratively with the wider Work Experience and Business Development teams
• Communicate professionally with key stakeholders using a variety of methods
• Contribute to events, presentations and staff training to strengthen the college's work placement offer
• Demonstrate accuracy, attention to detail, and an enthusiasm for helping students succeed in real world environments
• Ensure resources and published materials are relevant and up to date on the websites, VLE and noticeboards
• Contribute to the areas Self-Assessment Report (SAR) and Quality Improvement Plan (QIP)

General

1. 1. To be aware of the principles of safeguarding children and young people as they apply to the role with the College. Actively promote and implement the College's Safeguarding Policy
2. 2. To be involved in college staff development and training schemes and participate in PDR procedures within the school
3. 3. To adhere to the College's Single Equality Scheme with respect to staff and students and champion inclusion in all practices
4. 4. To comply with and implement the College's Health and Safety policy