Wine Retail Assistant Manager: Lead Sales & Service

Majestic Wine; Macclesfield; On-site; GBP 26,000 - 32,000; Full time

Benefits offered by this job

Staff discount

Performance bonus

Career development

Wine tasting incentives

Job summary

Majestic Wine is seeking an Assistant Manager in Macclesfield to support the Store Manager in driving sales and daily operations. You will deliver an exceptional shopping experience and optimise KPI performance while maintaining high standards.

In this role you will lead by example, support junior colleagues, and develop product knowledge through tastings and WSET progress. The position requires 44 hours weekly, evenings/weekends, and a full UK driving licence.

Qualifications

• Experience in fast-paced, target-driven retail or hospitality environments.
• Ability to deliver exceptional customer experience and service.
• Understanding of retail KPIs and how to drive improvements.
• Willingness to work towards WSET 2 and 3 qualifications.

Responsibilities

• Support Store Manager in driving performance and day-to-day operations of the store.
• Drive store performance by maximizing sales opportunities and KPI performance.
• Deliver exceptional customer service to drive loyalty and repeat purchases.
• Offer VIP concierge service with product updates and tastings.
• Sell the story not the discount by sharing product knowledge and tastings.
• Support recruitment, management and development of the team.
• Develop product knowledge and progress WSET qualifications for the team.
• Maintain store appearance and safety; report issues promptly.
• Identify opportunities to improve store operations and processes.
• Communicate store and regional updates to the team.

Skills

Team player

Customer service

KPI awareness

Problem solving

Time management

WSET readiness

Driving license

Job description

Majestic Wine is seeking an Assistant Manager in Macclesfield to support the Store Manager in driving sales and daily operations. You will deliver an exceptional shopping experience and optimise KPI performance while maintaining high standards.

In this role you will lead by example, support junior colleagues, and develop product knowledge through tastings and WSET progress. The position requires 44 hours weekly, evenings/weekends, and a full UK driving licence.