Wine Program Lead — Elevate Guest Experience

Hilton; Greater London; On-site; GBP 34,000 - 38,000; Full time

Benefits offered by this job

Competitive pay

Go Hilton travel perks

Food and beverage discounts

Free meals on duty

Holiday allowance

Employee Stock Purchase Programme

Pension scheme

Perks at Work discounts

Mental health resources

Crisis Concierge

Career development opportunities

Job summary

Hilton is seeking a Sommelier at The Pem Restaurant, Conrad London St James, to curate an elevated wine program and deliver exceptional guest experiences. You will select, purchase, and recommend wines while educating guests and collaborating with Culinary & Beverage leadership. Join a luxury venue known for its service excellence.

This role emphasizes wine education, event-driven promotions, and team training to grow wine sales and enhance dining experiences across the property.

Qualifications

• Passion for hospitality and delivering memorable guest experiences.
• Integrity and doing the right thing in all interactions.
• Leadership with teamwork to achieve great outcomes.
• Ownership mindset and urgency in daily tasks.

Responsibilities

• Curate an exceptional wine program and collaborate with leadership.
• Recommend wine pairings and educate guests on varieties and pricing.
• Develop strategies to enhance wine sales and drive revenue.
• Analyze beverage costs, negotiate with vendors, and manage orders.
• Organize wine events and promotions to engage guests.
• Train team members on wine knowledge and service techniques.

Skills

Wine knowledge

Guest service excellence

Hospitality mindset

Job description

Hilton is seeking a Sommelier at The Pem Restaurant, Conrad London St James, to curate an elevated wine program and deliver exceptional guest experiences. You will select, purchase, and recommend wines while educating guests and collaborating with Culinary & Beverage leadership. Join a luxury venue known for its service excellence.

This role emphasizes wine education, event-driven promotions, and team training to grow wine sales and enhance dining experiences across the property.