Sommelier - Romy Gill at The Pem

Hilton; Greater London; On-site; GBP 34,000 - 38,000; Full time

Benefits offered by this job

Competitive pay

Go Hilton travel perks

Food and beverage discounts

Free meals on duty

Holiday allowance

Employee Stock Purchase Programme

Pension scheme

Perks at Work discounts

Mental health resources

Crisis Concierge

Career development opportunities

Job summary

Hilton is seeking a Sommelier at The Pem Restaurant, Conrad London St James, to curate an elevated wine program and deliver exceptional guest experiences. You will select, purchase, and recommend wines while educating guests and collaborating with Culinary & Beverage leadership. Join a luxury venue known for its service excellence.

This role emphasizes wine education, event-driven promotions, and team training to grow wine sales and enhance dining experiences across the property.

Qualifications

• Passion for hospitality and delivering memorable guest experiences.
• Integrity and doing the right thing in all interactions.
• Leadership with teamwork to achieve great outcomes.
• Ownership mindset and urgency in daily tasks.

Responsibilities

• Curate an exceptional wine program and collaborate with leadership.
• Recommend wine pairings and educate guests on varieties and pricing.
• Develop strategies to enhance wine sales and drive revenue.
• Analyze beverage costs, negotiate with vendors, and manage orders.
• Organize wine events and promotions to engage guests.
• Train team members on wine knowledge and service techniques.

Skills

Wine knowledge

Guest service excellence

Hospitality mindset

Job description

Job Description

Exceptional Hospitality Starts with You Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! As a Sommelier- Romy Gill at The Pem in Conrad London St. James, you’re not just responsible for selecting, purchasing, and recommending wines – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.

How We’ll Help You Thrive

At Hilton, the hospitality we're known for doesn't end with our guests. We proudly invest in our Team Members' wellbeing, supporting you through all of life's moments. When you join Hilton, our exceptional care extends to you with a wide range of perks and benefits, including:

• Competitive pay – £34,000 to £38,000 per annum plus service charge (based on experience) with opportunities to grow your career with Hilton.
• Incredible travel perks – Enjoy discounted hotel stays through our Go Hilton travel programme, with room rates as low as $40 USD per night at participating hotels worldwide.
• Food and beverage discounts – Receive 50% off food and beverage at participating outlets.
• Free meals on duty – Helping you stay energised throughout your shift.
• Generous holiday allowance – Enjoy 28 days' holiday including bank holidays, increasing with service.
• Own a piece of Hilton – Through our Employee Stock Purchase Programme (ESPP), eligible Team Members can invest in Hilton shares at a 15% discount.
• Pension scheme – Supporting you as you plan for the future.
• High street discounts – Access a range of exclusive savings through Perks at Work.
• Mental health resources – Through our Care for All hub, Team Members have access to wellbeing resources, alongside free counselling and support through our Employee Assistance Programme (EAP).
• Crisis Concierge – In times of loss, our Crisis Concierge offers a single, compassionate point of contact for practical support and emotional care.
• Career development opportunities – Grow with Hilton through learning and development programmes designed to support your personal and professional growth.
• Benefits availability may vary depending on Team Member location and terms and conditions of employment.

Responsibilities

Conrad London St James is one of Hilton’s three global luxury brands and reflects the bold, inspired and personalized service we offer our guests. The hotel is renowned for its excellent service and is in the top 5% of hotels in London and the Top 10% in the world.

The Venue - Romy Gill at The Pem Restaurant

Romy Gill at the Pem at Conrad London St. James is entered an exciting new phase, redefined its identity as a destination for elevated, contemporary social fine dining inspired by refined South Asian influences.

Here’s What You’ll Do During a Typical Day

• Curate an exceptional wine program: Collaborate with Culinary and Food & Beverage leadership to select, update, and manage the wine list to complement the menu and align with department strategy
• Enhance the guest experience: Recommend wine pairings, educate guests on varieties and pricing, and ensure wines are served at the correct temperature and in proper glassware
• Contribute to revenue growth: Develop and implement strategies to enhance wine sales, including special promotions and supplier partnerships
• Optimize beverage costs: Analyze costs, negotiate pricing with vendors, and manage ordering for hotel operations and special events
• Host engaging wine events: Organize tastings, “wine of the month" promotions, and other activations to increase guest engagement and drive sales
• Train and develop team member expertise: Educate team members on wine pairings, service techniques, and product knowledge to elevate the dining experience

Qualifications

What It Takes to Make the Stay

At Hilton, Our Core Values Define What It Takes To Succeed Here And Guide The Qualities We Look For In Every Team Member

A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.

About Us

Join an Award-Winning Workplace Culture

At Hilton, we don't just deliver exceptional experiences for our guests—we build an exceptional workplace for the Team Members who make it all possible. As a global leader in hospitality, we've welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality.

Our award-winning culture has earned us repeated recognition on the World's Best Workplaces list by Great Place to Work and Fortune. With our suite of world-class brands, and a company-wide commitment to providing the best stay for every guest, we're setting new standards for the future of travel.

Whether you're starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career—and help us make every stay a little more magical.

Curious about life at Hilton? Explore our Careers Blog to see why we're more than a great place to stay—we're a great place to work.