Wine Specialist & VIP Concierge — Flexible Stores

Majestic Wines Warehouse Limited; Greater London; Hybrid; GBP 14,000 - 17,000; Part time

Benefits offered by this job

Up to 20% staff discount

Uniform provided

Access to Retail Trust

Job summary

Majestic Wines Warehouse Limited in London is seeking a Flex Sales Assistant to support store teams, drive sales, and ensure the day-to-day running of your store.

This permanent, part-time role (24 hours per week) requires evening and weekend work, a full UK manual driving licence, and flexibility to work across stores in London. You will deliver outstanding customer service while developing product knowledge and working toward WSET Level 2.

Qualifications

• Excellent time-management, delegation and problem-solving skills.
• Ability to deliver exceptional customer experience & service to every single customer.
• Self-motivated, able to thrive when working alone and as part of a team.
• A can-do attitude with a passion for seeing problems through to solutions.
• Adaptable and resilient to meet the ever-changing demands of our business.
• Excellent communication and time management skills.
• Wine knowledge is beneficial but passion to learn more is essential to pass level 2 WSET wine qualifications.
• Hold a full UK, manual transmission driving licence for at least 12 months with no more than 6 penalty points.

Responsibilities

• Drive store performance by maximising sales opportunities and KPI delivery.
• Deliver exceptional market leading customer service to drive business growth through customer loyalty & repeat purchases.
• Demonstrate that you make your own luck by offering your customers a VIP concierge service, actively contacting them with updates on products and tastings.
• Sell the story not the Discount. Demonstrate and share your passion for product with customers through an in-depth knowledge of our range.
• Take ownership for your wine knowledge, constantly learning about our products to support your WSET qualification and confidence in selling.
• Take accountability and pride for the physical appearance and maintenance of your store both internally & externally.
• Involvement in all operational tasks required for the day-day operational running a Majestic Wine store - from delivering wine to our customers, merchandising stock deliveries and calling our valued customers to drive sales opportunities.
• Continuously identify opportunities to make improvements which will optimise the operational running of the store, feeding ideas back to your wider team so you can implement solutions together.
• Ensure you remain fully compliant, safe & legal by following internal policies, processes and completing mandatory training.
• Be an example of Majestic’s Ways of Working and source of support for more junior team members, feeding back to your Store Manager as appropriate.
• As a key holder you understand the opening and closing compliance and are confident to operate the store without your management team.

Skills

Time management

Delegation

Problem-solving

Customer service

Self-motivation

Can-do attitude

Adaptability

Communication

Wine knowledge

Driving licence

Education

Level 2 WSET wine qualification

Job description

Majestic Wines Warehouse Limited in London is seeking a Flex Sales Assistant to support store teams, drive sales, and ensure the day-to-day running of your store.

This permanent, part-time role (24 hours per week) requires evening and weekend work, a full UK manual driving licence, and flexibility to work across stores in London. You will deliver outstanding customer service while developing product knowledge and working toward WSET Level 2.