Wide-Format Printer Field Engineer – First-Time Fix

Canon EMEA; Greater London; On-site; GBP 29,982 - 40,564; Full time

Benefits offered by this job

Company vehicle

Excellent benefits package

Job summary

Canon EMEA in London/South East seeks a Service Engineer to install, service and repair Canon Wide Format printers. You will follow standard call procedures, maintain quality standards and deliver an exceptional service experience.

The role requires strong time management, excellent communication with customers and internal teams, and the ability to work in a fast-paced environment. A Full UK driving license and an electrical/mechanical qualification are essential, with a company vehicle

Qualifications

• NVQ or equivalent in electrical and/or mechanical discipline.
• Full UK driving license.
• Experience as a service engineer in production/commercial environments.
• Relevant IT experience.

Responsibilities

• Provide first-line service on Wide Format devices and meet SLAs.
• Achieve high first-time fix rate and minimize recalls.
• Communicate effectively with customers and Canon departments.
• Mentor/coach junior team members as needed.
• Record all activities per company guidelines.
• Optimize customer stock inventory and rotations.

Skills

Excellent communication skills

Time management

Customer service

Problem-solving

Team player

Education

NVQ or equivalent in electrical and/or mechanical discipline

Job description

Canon EMEA in London/South East seeks a Service Engineer to install, service and repair Canon Wide Format printers. You will follow standard call procedures, maintain quality standards and deliver an exceptional service experience.

The role requires strong time management, excellent communication with customers and internal teams, and the ability to work in a fast-paced environment. A Full UK driving license and an electrical/mechanical qualification are essential, with a company vehicle