Commercial Print Field Engineer: Fast, First-Fix Repairs

Canon; Cambridgeshire and Peterborough; On-site; GBP 28,000 - 36,000; Full time

Job summary

Canon is seeking a field service engineer in the United Kingdom to install, service and repair Canon Commercial Print Ink Jet Printers and finishing equipment. You will follow standard procedures, maintain quality standards and strive for a high first-time fix rate to ensure customer satisfaction and retention.

The role offers a varied, fast-paced environment and requires accurate time management and strong teamwork to develop your career within Canon's service organization.

Qualifications

• Install, service and repair Canon Commercial Print Ink Jet Printers and pre/post finishing equipment.
• Adhere to standard call procedures and maintain quality standards.
• Aim for high first-time fix rate and low return rates to boost customer satisfaction.

Responsibilities

• Carry out installation, service and repair on Canon Commercial Print Ink Jet Printers and finishing equipment.
• Follow established service procedures and quality standards.
• Strive for high first-time fix rate and low returns by delivering excellent customer service.
• Work in a fast-paced, team-based environment with strong time management.
• Develop and maintain a high level of product knowledge and technical competency.

Skills

Customer service

Time management

Teamwork

Job description

Canon is seeking a field service engineer in the United Kingdom to install, service and repair Canon Commercial Print Ink Jet Printers and finishing equipment. You will follow standard procedures, maintain quality standards and strive for a high first-time fix rate to ensure customer satisfaction and retention.

The role offers a varied, fast-paced environment and requires accurate time management and strong teamwork to develop your career within Canon's service organization.