Wholesale Partner Support Specialist (Hybrid)

FRED PERRY LTD; Greater London; Hybrid; GBP 30,000 - 42,000; Full time

Benefits offered by this job

Annual bonus

Generous staff discount

Pension scheme

Birthday vouchers

Cycle to work

Private healthcare

Annual leave

Employee assistance program

Job summary

Fred Perry Ltd. is seeking a Wholesale Account Coordinator to act as the key contact for designated markets, supporting key accounts and coordinating with internal teams to ensure timely goods flow and issue resolution.

The role requires strong communication, problem-solving, and Excel proficiency, with emphasis on wholesale/logistics experience. The role is based in London with a mix of office and remote work, and offers a range of benefits and a collaborative environment within our wholesale

Qualifications

• Excellent written and verbal communication with internal and external stakeholders.
• Proactive problem solving and issue resolution.
• Ability to prioritise tasks and stay organised.
• Excellent attention to detail.
• Process-driven with strong organisational skills.
• Experience with Microsoft Excel.
• Experience in wholesale/logistics advantageous.

Responsibilities

• Enter orders accurately by deadlines and support colleagues.
• Follow up with BD team or customers to obtain orders and process order entry.
• Send order acknowledgements to BD team and wholesale partners to review seasonal orders.
• Maintain and update sales orders and statuses, notifying customers as needed.
• Coordinate stock for Blank Canvas & Collaboration products and plan shipments for launches.
• Validate customer ASNs against original orders and flag discrepancies.
• Update orders with new addresses and prices.
• Send customers order reports for visibility of outstanding items.
• Highlight uncalled orders and push for delivery.
• Liaise with customers and departments to resolve queries and provide information.
• Maintain strong relationships via email, phone, video meetings and reports.
• Understand stock holding to allocate stock and plan transfers to meet expectations.
• Plan shortfalls and warehouse changes promptly.
• Note shortfalls in styles and communicate with teams.
• Coordinate with Logistics, Planning and Production on labelling, packaging and delivery requirements.
• Collaborate to arrange delivery bookings with logistics.
• Prepare export shipping documents (invoices, packing lists, proforma invoices).
• Create and manage consignments and share with Warehouse teams.

Skills

Communication

Problem solving

Prioritization

Attention to detail

Process driven

Excel

Independence

Teamwork

Wholesale experience

Tools

Excel

Job description

Fred Perry Ltd. is seeking a Wholesale Account Coordinator to act as the key contact for designated markets, supporting key accounts and coordinating with internal teams to ensure timely goods flow and issue resolution.

The role requires strong communication, problem-solving, and Excel proficiency, with emphasis on wholesale/logistics experience. The role is based in London with a mix of office and remote work, and offers a range of benefits and a collaborative environment within our wholesale