Wholesale Customer Support Coordinator

Fred Perry; Greater London; Hybrid; GBP 30,000 - 42,000; Full time

Benefits offered by this job

Annual bonus

Generous staff discount

Pension scheme

Birthday vouchers

Cycle to work

Private healthcare

Annual leave

Employee assistance program

Job summary

Fred Perry Ltd. is seeking a Wholesale Account Coordinator to act as the key contact for designated markets, supporting key accounts and coordinating with internal teams to ensure timely goods flow and issue resolution.

The role requires strong communication, problem-solving, and Excel proficiency, with emphasis on wholesale/logistics experience. The role is based in London with a mix of office and remote work, and offers a range of benefits and a collaborative environment within our wholesale

Qualifications

• Excellent written and verbal communication with internal and external stakeholders.
• Proactive problem solving and issue resolution.
• Ability to prioritise tasks and stay organised.
• Excellent attention to detail.
• Process-driven with strong organisational skills.
• Experience with Microsoft Excel.
• Experience in wholesale/logistics advantageous.

Responsibilities

• Enter orders accurately by deadlines and support colleagues.
• Follow up with BD team or customers to obtain orders and process order entry.
• Send order acknowledgements to BD team and wholesale partners to review seasonal orders.
• Maintain and update sales orders and statuses, notifying customers as needed.
• Coordinate stock for Blank Canvas & Collaboration products and plan shipments for launches.
• Validate customer ASNs against original orders and flag discrepancies.
• Update orders with new addresses and prices.
• Send customers order reports for visibility of outstanding items.
• Highlight uncalled orders and push for delivery.
• Liaise with customers and departments to resolve queries and provide information.
• Maintain strong relationships via email, phone, video meetings and reports.
• Understand stock holding to allocate stock and plan transfers to meet expectations.
• Plan shortfalls and warehouse changes promptly.
• Note shortfalls in styles and communicate with teams.
• Coordinate with Logistics, Planning and Production on labelling, packaging and delivery requirements.
• Collaborate to arrange delivery bookings with logistics.
• Prepare export shipping documents (invoices, packing lists, proforma invoices).
• Create and manage consignments and share with Warehouse teams.

Skills

Communication

Problem solving

Prioritization

Attention to detail

Process driven

Excel

Independence

Teamwork

Wholesale experience

Tools

Excel

Job description

Triple Wimbledon champion Fred Perry founded his brand in 1952. He was the son of a cotton spinner, who played and fought his way through, always with style – and despite the establishment. Today, Fred Perry is a global community of over 370 employees, all inspired by the Laurel Wreath and what it represents

Purpose

You will be a key contact for your designated market, providing valuable information and communication to our wholesale partners, across all your allocated areas. Responsible for supporting key accounts as well as working closely with internal and external stakeholders such as business development, logistics, warehouses, merchandising and credit departments to proactively eradicate any issues and ensure the timely flow of goods to and from our wholesale account partners. Good working knowledge of different markets, shipping procedures & retail quarters & functions.

Key Responsibilities

• Ensure all orders are entered onto our system accurately by the given deadlines, giving support to your colleagues where necessary.
• Proactively follow up with BDM’s or customers to obtain orders and process the order entry by the Fred Perry deadlines for order placement.
• Send order acknowledgements through to the BD team & wholesale partners, to review seasonal orders, highlighting any anomalies.
• Maintain sales orders by actioning the redating, cancelling of styles/orders, and the deletion of withdrawn styles to ensure system is up-to-date and accurate, notifying the customer where necessary.
• Ensure you are aware of Blank Canvas & Collaboration products, along with their corresponding orders for your area to organise shipments in time for specific launch dates.
• On receipt of customer ASN’s, validate these against the original sales order and highlight any discrepancies to the BDM’s or customers.
• Update orders with new address and price details as required.
• Send customers order reports to give visibility of those outstanding.
• Highlight to customers and BDM’s any orders that have not been called in and provide necessary info and pressure to achieve delivery.
• Liaise with customers and any corresponding departments to resolve customer queries or provide information as requested.
• Maintain a strong relationship with customers, and markets by email phone/video meetings and reporting with key call outs.
• Understand how stock is held within the business to allocate stock to fulfil orders and meet customer expectations. This will include seasonal transfers to minimise the effects on shortfalls for the customer.
• Action planning shortfall & warehouse change reports in a timely manner.
• Noting shortfalls in styles and delayed availability on weekly reports and sharing this information with BDM’s and customers.
• Liaise with Logistics, Planning and Production to ensure the warehouse/factories are notified about customer’s specific labelling, packaging, and delivery requirements.
• Collaborate with logistics and customers to secure suitable delivery booking in line with required delivery dates and customer booking processes.
• Work with the logistics team to prepare export shipping documentation including invoices, packing lists and proforma invoices.
• Create & manage consignments based on customer requirements such as volume and share with relevant Warehouse to achieve delivery/collection expectations.
• Work on shared warehouse reports to track and action stock despatch.
• Collaborate with warehouses to thoroughly investigate any shortages, overages or missing cartons.
• Provide returns authorisation codes to customers as required in line with Fred Perry agreed parameters, seeking appropriate authorisation when necessary.
• Monitor and update the returns monitor and raise credit notes accordingly
• Work with credit control and BDM’s to review orders for shipment and rephase orders where necessary in line with customer credit availability.

The Person

• Excellent communication skills (written and verbal) and relationship development with internal and external stakeholders
• Effective and pro-active problem solver
• Ability to prioritise tasks and be self-organised
• Excellent attention to detail
• Process driven
• Experience in Microsoft products, including Excel
• Must be able to work independently as well as being a team player
• Previous experience within the wholesale / logistical environment advantageous

Hours

We actively encourage our teams to have a good work/life balance and so we are pleased to offer flexible working shifts at Fred Perry HQ. Our core shift hours are from 10am – 4.30pm and so employees can choose to start and finish early, or start and finish late. (i.e. work 8:00am-4:30pm, or 10:00am-6:30pm etc). We also have 30-minute early finish on Fridays.

As we continue to work in a more flexible way, the Head Office acts a brand hub, where we can all connect and collaborate with one another. This role is a mix of office based (London) and remote working. We will expect the employee to come into the office regularly for face-to-face meetings and to work alongside their team on collaborative projects.

Benefits

• Annual performance-related bonus
• Competitive salary
• Generous staff discount and regular sample sales
• Generous pension scheme with 8.5% company contribution
• Option to buy an extra 5 days holiday annually
• Enhanced maternity and paternity packages
• Life insurance
• Private healthcare
• Cycle to work scheme
• Early finish Fridays
• Season ticket loanAdditional benefits with long service
• 25 days annual leave plus Bank Holidays
• Annual Birthday vouchers
• EAP
• Social Events

We actively welcome applications from people of all different backgrounds. Your CV will be submitted to hiring managers with all personal details hidden to ensure anonymity.