Ward Clerk (Band 2)

Transformation Unit; Long Lee; Hybrid; GBP 23,000 - 28,000; Part time

Job summary

Airedale NHS Foundation Trust in Keighley is seeking a motivated Ward Clerk (Band 2) to support the Haematology & Oncology Day Unit. The role is 15 hours per week, Thu & Fri, 8-4, part-time, with duties spanning patient reception, administration, and records management.

You will handle admissions, discharges, appointments, and maintain patient confidentiality within a demanding hospital environment. Prior admin experience and computer literacy are essential.

Qualifications

• GCSE English & Maths or equivalent.
• OCR/RSA II qualifications or equivalent in Word Processing.
• Experience of maintaining administration systems.
• Experience of working with the public.
• Experience of working in an office environment / Reception - clerical duties.
• Understanding of the NHS Constitution and confidentiality requirements.

Responsibilities

• Assist in the welcome and reception of patients and visitors into the unit, maintaining a courteous and professional manner at all times.
• Handle telephone calls and face to face enquiries from relatives, hospital staff and members of the public in a constructive and sympathetic manner referring to the appropriate person where necessary.
• Use computer skills and other clerical activity to perform the correct procedure for admission and discharges of patients and make arrangements for follow up appointments in the manner laid down by the Trust.
• To be responsible for any information entered onto the computer whilst carrying out the duties required by the Trust, and maintaining confidentiality.
• Report any errors, duplications or omissions in patient information to the appropriate department and carry out the correct procedure to rectify the problem as per Trust policy.
• Ensure that patients’ medical records are available on the unit, obtaining these where necessary from other departments according to Trust policy. Ensuring notes are traced to the correct location.
• Ensure patient confidentiality/privacy is maintained at all times in accordance with Trust policy.

Skills

Verbal communication

Written communication

Time management

Organisational skills

Attention to detail

Initiative

Query handling

Education

GCSE English & Maths

Word Processing (OCR/RSA II)

Job description

Main area Ward Clerk Grade NHS AfC: Band 2 Contract Permanent: 15 hours ( Thurs & Friday) 8-4pm Hours Part time - 15 hours per week (1 x 15 hrs per week) Job ref 423-8212162

Employer Airedale NHS Foundation Trust Employer type NHS Site Airedale General Hospital Town Keighley Salary £25,272 pro rata per annum Salary period Yearly Closing 13/10/2026 23:59 Interview date 29/10/2026

Ward Clerk (Band 2)

NHS AfC: Band 2

Be part of our future landscape

At Airedale, we are committed to promoting equality, diversity and inclusion. We actively encourage applications irrespective of people’s age, lived experience of living with a disability or long-term conditions, gender, race or ethnicity, religion or belief, sexual orientation, or other personal circumstances.

Increasing our diversity and supporting our organisation to be more inclusive is a key priority here at Airedale and our teams are at the centre of how we work towards this.

We appreciate all people may have diverse and individual needs and we pride ourselves on supporting all people to thrive and flourish at work. We have frameworks in place that support reasonable adjustments and flexible working for colleagues throughout their working lives which starts at recruitment.

These are exciting times for Airedale. We have the once-in-a-career opportunity to be involved in the planning and building of a completely new hospital here on our Steeton site by 2033. By joining us now you’ll be a key part of our journey over the next few years, with the chance to input into a state-of-the-art, modern healthcare facility that will deliver care to our communities for decades to come. We are also on the journey to a new electronic patient record, part of our wider ambition for our digital future – a future that builds on our significant telemedicine and digital care success. Ultimately, what makes Airedale special is our people. Not just our staff, but our volunteers, patients, visitors, and wider population who make up the Airedale family. This is a Trust that sits at the heart of our community, and our communities are very proud of their Trust.

Job overview

An opportunity has arisen for a motivated, enthusiastic and flexible individual to join our team working as a Ward Clerk covering the Haematology & Oncology Day Unit . The hours of work are as stated above .

You will play a key role in the day to day running of the HODU reception ensuring that the administration tasks for patients is completed in a timely manner. You will be expected to carry out a wide range of clerical and administrative duties. Previous administration experience essential, as is computer literacy and customer service skills.

You must be able to work with discretion and maintain confidentiality at all times. You will be well organised and able to use your own initiative in a demanding environment, have the ability to work under pressure and be flexible. You should possess excellent communication and interpersonal skills, and have an good understanding of Patient Administration systems but not essential as training will be given.

Main duties of the job

Assist in the welcome and reception of patients and visitors into the unit, maintaining a courteous and professional manner at all times.

Handle telephone calls and face to face enquiries from relatives, hospital staff and members of the public in a constructive and sympathetic manner referring to the appropriate person where necessary.

Use computer skills and other clerical activity to perform the correct procedure for admission and discharges of patients and make arrangements for follow up appointments in the manner laid down by the Trust.

To be responsible for any information entered onto the computer whilst carrying out the duties required by the Trust, and maintaining confidentiality.

Report any errors, duplications or omissions in patient information to the appropriate department and carry out the correct procedure to rectify the problem as per Trust policy.

Ensure that patients’ medical records are available on the unit, obtaining these where necessary from other departments according to Trust policy. Ensuring notes are traced to the correct location.

Ensure patient confidentiality/privacy is maintained at all times in accordance with Trust policy.

Working for our organisation

We are always looking for enterprising and innovative approaches to the way we provide our services. We are a national centre for telemedicine and introduced telehealth to the UK offender healthcare sector and also provide the service to patients in their care homes. Community matters to us and we are supported by 400 dedicated volunteers and have strong links with Bradford University, Craven College and Leeds City College to ensure we inspire the workforce of the future.

We want to attract staff who embrace our Right Care behaviours of compassion, a commitment to quality of care and working together for patients we want to make these part of our DNA

Detailed job description and main responsibilities

For further information and full details of the job role please see the attached job description and person specification.

This position is not currently eligible for a certificate of sponsorship in line with Home Office guidance as it does not appear on the skilled worker visa occupation list.

If you currently hold a different type of visa allowing you to work in the UK we would welcome an application from you. If your visa expires or there is a change in status during your employment, the Trust will be required to review your employment which may result in the termination of your employment to comply with the relevant immigration legislation.

Person specification

Qualifications

• GCSE English & Maths or equivalent
• Willingness to undergo any further training and development
• OCR/RSA II qualifications or equivalent in Word Processing

Knowledge

• Knowledge of maintaining administration systems
• Experience of working with the public
• Experience of working in an office environment / Reception - clerical duties
• Understanding of the need for confidentiality at all times
• Understanding of the NHS constitution.
• Experience of working for the NHS
• Working Knowledge of Patient Administration Systems (PAS) or equivalent
• Knowledge of medical terminology
• Experience of accessing information from the Intranet/Internet.

Skills

• Good verbal and written communication skills
• Ability to manage time effectively and demonstrate good organisational abilities
• Demonstrate a commitment to quality of work, accuracy and presentation
• Able to demonstrate initiative and the ability to deal with queries competently.

Experience

• Experience of working in an office environment
• Experience in use of computerised systems
• Experience of Microsoft Excel and Access.
• Experience in Medical Records
• Experience of working with medical case notes

We are happy to discuss flexible working opportunities.

NOTE: This vacancy may close before the advertised closing date if sufficient suitable applications are received.

If you are offered a position which requires you to undertake a Disclosure & Barring Service (DBS) check, Airedale NHS Foundation Trust will administer the DBS check on your behalf and will recover the cost (Enhanced £55.20, Standard or Basic £27.20) from your first full months salary. This is a condition of your employment.

In applying for a post that requires a DBS check you are confirming that you have read and understood the DBS Privacy Policy for Enhanced and Standard Checks (Click here for the privacy policy)

You are encouraged to participate in the DBS Update Service and pay the £16 cost per year.

Employer certification / accreditation badges

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Application numbers

In the event of exceptionally high levels of response, we reserve the right to close the post before the date stated above in order to prevent the number of applications received being unmanageable. You are advised to submit your completed application form as soon as possible to have the best chance of being considered.