Medical Same Day Emergency Care/AMU Ward Clerk

University Hospitals Dorset NHS Foundation Trust; Bournemouth; On-site; GBP 23,000 - 28,000; Full time

Job summary

University Hospitals Dorset NHS Foundation Trust in Bournemouth invites applications for a Medical Same Day Emergency Care/AMU Ward Clerk. The post supports day-to-day ward operations, manages patient information and coordinates appointments, acting as a key contact for patients, visitors and staff.

Base site is Bournemouth with potential cross-site work. Working hours are 12-hour shifts (7:30am-7:30pm and 9am-9:30pm). NHS Band 2, 37.5 hours per week, salary £25,272 per annum pro rata.

Qualifications

• GCSE English and numeracy (or equivalent) at minimum.
• Interest in working in the NHS/healthcare environment.
• Experience in an office/administration setting is desirable.

Responsibilities

• Liaise with team members and departments to run the ward efficiently.
• Ensure notes are created and the diary is up to date for SDEC and DVT clinics.
• Arrange for repairs, deliver post, answer phones courteously, and sort mail.
• Input and access patient information using Trust systems (ECAMIS, EPR, Agyle, Diary).
• Organise workload to meet service priorities and liaise with external agencies.

Skills

Organisational skills

Communication skills

Education

GCSE English and numeracy

Tools

ECAMIS

EPR

Agyle

Job description

Medical Same Day Emergency Care/AMU Ward Clerk

NHS AfC: Band 2

Main area Acute Medicine Grade NHS AfC: Band 2 Contract Permanent Hours

• Full time
• Part time

37.5 hours per week (Shift patterns with some weekend working - 12 hours shifts 7.30am-19.30 and 9am-21.30) Job ref 153-ME06143-B

Department name 01. UHD - General Recruitment Site Medical Same Day Emergency Clinic Town Bournemouth Salary £25,272 pa pro rata Salary period Yearly Closing 04/10/2026 23:59 Interview date 14/10/2026

As University Hospitals Dorset we are a three site acute trust with ‘university hospital’ status through our partnership with Bournemouth University, working with an annual budget of £730m.

We offer highly regarded health services, employing some 10,000 staff. Our ambitious £500m transformation programme is well on the way to delivering state-of-the-art facilities over the next two years to meet the current and future healthcare needs of the populations we serve.

In an Area of Outstanding Natural Beauty with over seven miles of sandy beaches you’ll find inspirational opportunities to achieve your perfect work/life balance. With the New Forest and the Purbecks on our doorstep, we’re also less than three hours from London by road or train. The thriving towns of Poole, Bournemouth and Christchurch give way to idyllic villages and unspoilt landscapes just minutes from our hospitals.

We believe that having a diverse workforce, and allowing people to be themselves, is essential in ensuring we offer an inclusive, welcoming and productive place to work.

We especially welcome applications from minority groups in the community who may be underrepresented in our workforce.

At UHD our active staff network groups are the Women's Network, Black Asian Minority Ethnic Group (BAME), Pride Network, European (EU), Pro Ability Staff Network, and the Armed Forces Support Group.

As a Trust we are proudly signed up to the Disability Confident and Armed Forces Covenant guaranteed interview schemes.

We are aware that some candidates may choose to use AI tools to support the preparation of their application. While this is not discouraged, we kindly remind applicants that submissions should remain an honest and accurate representation of your own experience and suitability. Personal integrity is an important part of the recruitment process.

Job overview

The Ward Clerk supports the smooth day-to-day operation of the ward by providing administrative assistance, managing patient information, coordinating appointments, and acting as a key point of contact for patients, visitors, and healthcare staff.

Base site : Bournemouth with the possibility of cross site working

Working hours : 12-hour shifts, 7.30am-19.30 and 9am-21.30

Main duties of the job

Liaise with individual team members and other departments as required, in a manner that will contribute to the effective and efficient running of the ward.

Work within our extremely busy SDEC Clinic and DVT clinic to ensure that notes are created and ready for same day patients & ensure that the diary is up to date. You may be required to call and liaise with patients about attending certain tests or appointments.

To arrange for the repair of faulty ward equipment.To deliver post to patients. Answer the telephone and deal with enquiries in a courteous manner.

To open and sort incoming mail and distribute to relevant personnel for action.

To use the computer for inputting and accessing general patient information on Trust computer systems such as Ecamis, EPR, Agyle, Electronic Diary and Health of the Ward.

To assist with other duties that may reasonably be required. To ensure sufficient stock of paperwork and stationary supplies. Organise own workload to ensure that the priorities of the service need are met.

Liaise with agencies external to the ward e.g. other hospital departments, organising various models of transport, GP Surgeries etc.

Communicate appropriately with all visitors to the ward area e.g. relatives, medical and nursing agencies etc.

Contact by telephone patients and relatives relating to their imminent admission or discharge from the ward.

To report to the Senior Nurse any complaints, comment or request by patients or visitors.

Working for our organisation

UHD are investing, developing and transforming Trust services in line with the New Hospital Programme. As part of this, some services may move site this year or next, either temporarily or permanently. Recruiting Managers will be happy to answer any service-specific questions at interview.

If a role or service relocates as part of a planned move, excess mileage will not be reimbursed. Travel from home to the new work base will be classed as a normal commute. Any other changes will be managed under Trust or national terms and conditions.

UHD has active networks including Women’s, DEN, Pride, EU, Pro Ability, and Armed Forces. We support Disability Confident and Armed Forces Covenant interview schemes.

AI tools may be used, but applications must honestly reflect your own skills and experience. Integrity is key to our recruitment process.

Detailed job description and main responsibilities

To understand the role in more detail please read the full job description and person specification documents which are attached to this advert.

Person specification

Qualifications

• GCSE (or equivalent) English and numeracy

Experience

• Interest in working in the healthcare sector/NHS environment
• Experience of working in an office/administration environment and/or dealing with customers/range of different people
• Healthcare related experience

Skills

• Good organisational skills with ability to multi-task
• Excellent communication and inter-personal skills both written and verbal
• ECAMIS, EPR, Agyle

Other

• Able to speak English as necessary to undertake the role

Please note:

Staff recruited are expected to be available to work flexibly across all our Trust locations to meet service demands.

This advert may be closed early if sufficient applications are received.

COVID-19 vaccination remains the best way to protect yourself and our patients from the virus when working in our healthcare settings. Whilst this vaccination is not a condition of employment we do encourage our staff to get vaccinated.

Internal Candidates: staff employed prior to merger who voluntarily change jobs will be appointed to UHD terms and conditions.

Employer certification / accreditation badges

The postholder will have regular contact with vulnerable people and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.