Welsh-Speaking Senior Practice Administrator

Betsi Cadwaladr University Health Board; Colwyn Bay; On-site; GBP 18,000 - 24,000; Full time

Job summary

Betsi Cadwaladr University Health Board in Wales seeks a senior administrative support post for the Practice Clinical and Management team. The role requires Welsh language ability and involves overseeing practice administration and complaints handling to ensure timely resolutions.

The post entails autonomous work with limited supervision, requiring excellent judgment, organisation, and strong communication skills to meet tight deadlines and manage complex situations.

Qualifications

• Good Standard of Education
• NVQ Level 4 in Admin or equivalent
• ECDL (Desirable)
• Audio Typing (Desirable)

Responsibilities

• Manage complaints, ensuring they are logged, investigated, and resolved promptly.
• Handle difficult situations with patients, carers, and staff with tact and empathy.
• Oversee operational management of reception and administration teams, including supervision and rotas.
• Prepare and monitor clinical appointment diaries and assess demand and capacity daily.
• Convene practice and multi-disciplinary meetings with agendas and minutes.

Skills

Excellent Organisational Skills

Effective Communication

Prioritisation & deadlines

Supervisory Skills

Education

NVQ Level 4 in Admin or equivalent

ECDL (Desirable)

Job description

Betsi Cadwaladr University Health Board in Wales seeks a senior administrative support post for the Practice Clinical and Management team. The role requires Welsh language ability and involves overseeing practice administration and complaints handling to ensure timely resolutions.

The post entails autonomous work with limited supervision, requiring excellent judgment, organisation, and strong communication skills to meet tight deadlines and manage complex situations.