Community Nursing Administration Support Assistant

Betsi Cadwaladr University Health Board; Wrexham; On-site; GBP 18,000 - 22,000; Full time

Job summary

Betsi Cadwaladr University Health Board (North Wales) is inviting applications for a Community Nursing Administration Support Assistant. The role supports the Children’s Nursing team with day-to-day admin, outpatient scheduling, data reporting and consumables requisitions.

Strong IT skills, organisational ability, and the capacity to work both independently and as part of a team are essential; Welsh language ability is desirable.

Qualifications

• GCSE Maths and English at Grade C and above.
• RSA/OCR Level 2 or equivalent experience.
• Experience of working in a busy office environment.
• Knowledge of a range of administrative processes.
• Excellent communication skills.
• Ability to prioritise workload and meet deadlines.

Responsibilities

• Deal with queries from patients, families and professionals.
• Arrange outpatient appointments.
• Process outcomes and raise requisitions for consumables.
• Type outpatient clinics and generate specific data reports.
• Use IT systems required by the service and maintain orderly office workflows.

Skills

Excellent communication

Prioritise workload

Work under pressure

Microsoft Office

Education

GCSE Maths and English

RSA/OCR Level 2

NVQ Customer Service Level 2

Tools

Patient administration system

Job description

Job Overview

Applications are invited for the position of Community Nursing Administration Support Assistant. The post holder will work closely with the other team members and support the Children's Specialist Nurses and clinicians to provide and effective and efficient Service.

This is a varied role where the post holder will be expected to support the Children's nursing team’s day to day administrative activities which will include arranging outpatients appointments, processing outcomes, raising requisition orders for consumables for individual patients, dealing with day to day queries, typing of outpatient clinics and provide timely specific data reports. The applicant is expected to have confident and competent computer skills become skilled with a variety of IT systems required and used by the service. The ability to work well both independently and as a member of the team is essential and candidates will need to demonstrate excellent organisational skills when managing an office.

Main duties of the job

The post holder will require excellent communication skills to deal with queries from patients, families and a variety of professionals from within the Acute service. Previous experience of working in the NHS and in the use of patient administration systems would be advantageous.

The ability to speak Welsh is desirable for this post

English and/or Welsh speakers are equally welcome to apply.

Working for our organisation

If you relish a challenge, have a passion to help others or simply fancy a fresh start, then Betsi Cadwaladr University Health Board (BCUHB) North Wales, has all the right ingredients. The largest health organisation in Wales, providing a full range of primary, community, mental health, acute and elective hospital services for a population of around 700,000, across North Wales . Join our team and get the support you need, in line with our Organisational Values and ‘Proud to Lead’ competence framework.

Enjoy being part of working with engaged leadership at all levels, and be assured we are committed to promoting equality and diversity, and are proud to welcome applicants under the “Disability Confident Employer” scheme.

Applications may be submitted in Welsh. Applications submitted in Welsh will not be treated less favourably than an application submitted in English.

Detailed Job Description And Main Responsibilities

You will be able to find a full Job description and Person Specification attached within the supporting documents.

Person specification

Qualifications

Essential criteria

• GCSE Maths and English at Grade C and above or equivalent


• RSA/OCR Level 2 or equivalent experience

Desirable criteria

• NVQ Customer Service Level 2

Experience

Essential criteria

• Experience of working in a busy office environment


• Knowledge of a range of administrative processes

Desirable criteria

• Experience of working within the NHS / Hospital setting

Skills

Essential criteria

• Excellent communication Skills


• Ability to prioritise workload


• To function efficiently under pressure and to meet deadlines


• Good knowledge of Microsoft packages

Desirable criteria

• Knowledge of patient administration system


• Knowledge of medical terminology

Personal Qualities

Essential Criteria

• Approachable and professional in dealing with people


• Ability to work alone or as a member of a team


• A flexible attitude towards duties and responsibilities


• Friendly and efficient telephone manner