Welsh-Speaking Booking & Referrals Coordinator

Betsi Cadwaladr University Health Board; Llandudno; On-site; GBP 18,000 - 21,000; Full time

Job summary

The Betsi Cadwaladr University Health Board (North Wales) is seeking an administrator with Welsh language skills to manage referrals and bookings in a busy centralised booking service. The role supports medical secretaries, chasing investigations, filing, tracking notes and typing patient letters.

You will operate within a multidisciplinary team, use PABC procedures and local systems to ensure timely appointments while maintaining patient confidentiality and high standards of service.

Qualifications

• Essential criteria include good general education and experience in hospital/GP or call centre environments.
• Strong interpersonal and clerical skills with ability to manage busy workflows and maintain confidentiality.
• Welsh language ability is essential for this post.

Responsibilities

• Provide first point of access administration for all referrals into the PMRC.
• Act as first point of contact for all enquiries and referrals into the Trust.
• Use local patient administration systems to manage referrals, waiting lists and appointments.
• Plan and prioritise workload to meet agreed timescales and escalate when needed.
• Handle telephone enquiries tactfully while maintaining patient confidentiality.

Skills

Interpersonal skills

Administrative duties

Multitasking ability

Education

GCSE Maths & English

Tools

WPAS

Excel

Databases

Microsoft Office

Job description

The Betsi Cadwaladr University Health Board (North Wales) is seeking an administrator with Welsh language skills to manage referrals and bookings in a busy centralised booking service. The role supports medical secretaries, chasing investigations, filing, tracking notes and typing patient letters.

You will operate within a multidisciplinary team, use PABC procedures and local systems to ensure timely appointments while maintaining patient confidentiality and high standards of service.