Senior Practice Administrator & Complaints Lead

Betsi Cadwaladr University Health Board; Tywyn; On-site; GBP 23,000 - 28,000; Full time

Job summary

Betsi Cadwaladr University Health Board is seeking a senior administrative professional to support the Practice Clinical and Management teams in North Wales. The role includes managing complaints, diary coordination, and coordinating multi-disciplinary meetings.

The post requires excellent organisational and communication skills, with the ability to work with limited supervision. Welsh language ability is desirable but not essential.

Qualifications

• Excellent organisational skills and communication abilities are essential.
• Experience in NHS environments and handling patient or customer complaints is desirable.
• Proven ability to manage diaries, prepare agendas, take minutes, and maintain filing systems.

Responsibilities

• Manage complaints, ensuring timely investigation and resolution.
• Provide senior administrative support to Practice Clinical and Management teams.
• Prepare and monitor clinical appointment diaries and monitor demand and capacity.
• Convene practice and multi-disciplinary meetings; prepare agendas and minutes.

Skills

Excellent organisational skills

Effective communication

Prioritisation and deadlines

Teamwork/unsupervised work

Supervisory skills

Education

NVQ Level 4 in Admin or equivalent

Good standard of education

Tools

EMIS system

Job description

Betsi Cadwaladr University Health Board is seeking a senior administrative professional to support the Practice Clinical and Management teams in North Wales. The role includes managing complaints, diary coordination, and coordinating multi-disciplinary meetings.

The post requires excellent organisational and communication skills, with the ability to work with limited supervision. Welsh language ability is desirable but not essential.