Welsh-Speaking Senior Practice Administrator

Betsi Cadwaladr University Health Board; Colwyn Bay; On-site; GBP 24,000 - 28,000; Full time

Job summary

The Betsi Cadwaladr University Health Board is seeking a senior administrator fluent in Welsh to support the Practice Clinical and Management team. You will oversee the Practice's administration and complaints function, working with limited supervision to manage a diverse workload with tight deadlines.

You will supervise the Reception and Administration Team, recruit and train staff, maintain rotas, and run EMIS-based searches and reports to support patient recall and service delivery across

Qualifications

• NVQ Level 4 in Admin or equivalent.
• Experience within an NHS environment is essential.
• Experience handling patient or customer complaints is desirable.

Responsibilities

• Oversee complaints handling and ensure timely investigation and resolution.
• Manage reception and administration team, including supervision and rotas.
• Prepare and monitor clinical appointment diaries and support meetings with minutes.

Skills

Organisational skills

Communication skills

Prioritisation

Education

NVQ Level 4 in Admin or equivalent

Tools

EMIS

Job description

The Betsi Cadwaladr University Health Board is seeking a senior administrator fluent in Welsh to support the Practice Clinical and Management team. You will oversee the Practice's administration and complaints function, working with limited supervision to manage a diverse workload with tight deadlines.

You will supervise the Reception and Administration Team, recruit and train staff, maintain rotas, and run EMIS-based searches and reports to support patient recall and service delivery across