Emergency Communications Operator - Police Dispatch (Days)

Adecco Portugal; St Asaph; On-site; GBP 17,000 - 22,000; Part time

Job summary

Adecco Portugal is recruiting for a Communications Operator (Days) to work within North Wales Police. The role is based in St Asaph and offered on a temporary ongoing basis with an hourly rate of £14.10.

Working pattern is full-time day shifts Monday to Friday, with a requirement for UK residency for vetting purposes and Welsh language proficiency at Level 3. The successful candidate will provide professional customer service, handle public inquiries, record information accurately, and deploy

Qualifications

• NVQ Level 3 or equivalent qualification in Communication, Business, or a Customer-related field, or proven relevant experience.
• Welsh Speaking Level 3 required.
• Typing/word processing skills of 25 - 30 words per minute.
• Strong communication skills with the ability to work well both in a team and independently.
• Intermediate IT skills, particularly with Windows systems.
• Problem-solving skills and the ability to remain calm under pressure.
• A good geographical knowledge of North Wales.

Responsibilities

• Receive and resolve public inquiries in line with force policy.
• Provide advice and manage caller expectations, ensuring first contact resolution.
• Analyse and assess risk using various information systems.
• Record relevant information accurately for different audiences, including police departments and external agencies.
• Liaise with external agencies as needed.
• Manage the closure of incidents where appropriate.
• Distribute messages via email, telephone, fax, and intranet.
• Direct police units to incidents through intelligent deployment, maximising resource efficiency.
• Inform and coordinate with other emergency services as required.
• Maintain a log of all incidents and ensure proper scheduling of appointments.
• Update the Force Records Management System and undertake relevant clerical duties.
• Represent colleagues/organisation in various forums and assist at special events or major incidents as needed.

Skills

Typing 25-30 wpm

Communication skills

IT skills

Problem solving

Geography North Wales

Welsh speaking (Level 3)

Education

NVQ Level 3 or equivalent

Job description

Adecco Portugal is recruiting for a Communications Operator (Days) to work within North Wales Police. The role is based in St Asaph and offered on a temporary ongoing basis with an hourly rate of £14.10.

Working pattern is full-time day shifts Monday to Friday, with a requirement for UK residency for vetting purposes and Welsh language proficiency at Level 3. The successful candidate will provide professional customer service, handle public inquiries, record information accurately, and deploy