Emergency Communications Operator

Cambria; St Asaph; Remote; GBP 21,000 - 25,000; Full time

Job summary

North Wales Police is recruiting Communications Operators for the Force Control Room in St Asaph to handle 999/101 calls and coordinate police response across North Wales. The role requires initial training, the ability to work within a busy, bilingual environment, and a commitment to high-quality service.

Permanent positions are 37 hours per week on a shift pattern; a Welsh language Level 3 is required. Training is Mon–Fri for 6 weeks, with a 4-on, 4-off shift cycle thereafter.

Qualifications

• NVQ Level 3 or equivalent in communication/business/customer field.
• Typing speed of ~25–30 wpm.
• Strong communication skills and ability to work in a team or independently.
• Computer literate with Windows systems.
• Problem solving skills and ability to remain calm in stressful situations.
• Good geographical knowledge of North Wales.
• Demonstrate Welsh language level 3 or higher.

Responsibilities

• Answer 999 and 101 calls and dispatch police to incidents.
• Record intelligence to inform policing operations.
• Provide crime reduction advice and reassurance to callers.
• Collaborate with emergency services and partner agencies.
• Complete full-time training Mon–Fri in St Asaph or Colwyn Bay during first 6 weeks.
• Operate in a bilingual environment with Welsh language requirements.

Skills

NVQ Level 3

Typing 25–30 wpm

Communication skills

Teamwork

Windows IT literacy

Problem solving

Calm under pressure

Welsh language level 3

North Wales geography

Education

NVQ Level 3 in Communication/Business/Customer field

Tools

Windows OS

Job description

North Wales Police is recruiting Communications Operators for the Force Control Room in St Asaph to handle 999/101 calls and coordinate police response across North Wales. The role requires initial training, the ability to work within a busy, bilingual environment, and a commitment to high-quality service.

Permanent positions are 37 hours per week on a shift pattern; a Welsh language Level 3 is required. Training is Mon–Fri for 6 weeks, with a 4-on, 4-off shift cycle thereafter.