Welsh-Speaking Helpdesk & Workforce Data Assistant

Betsi Cadwaladr University Health Board; Abergele; On-site; GBP 21,000 - 26,000; Full time

Job summary

Betsi Cadwaladr University Health Board is seeking a dedicated Workforce Information Systems support administrator on a fixed term/secondment until 28 February 2027. The role requires Welsh language ability and providing clerical support to the Establishment Control team.

You will answer operational helpdesk calls, categorize queries in the ESR system, perform data quality checks, and support day-to-day activities to ensure timely and accurate information across workforce systems.

Qualifications

• Welsh language ability is essential for this post.
• Good computer skills and familiarity with office procedures.
• Excellent communication skills and ability to work under limited supervision.
• Experience in NHS or public sector is desirable but not required.

Responsibilities

• First point of contact for the Workforce Information Systems team by phone, email, and query system.
• Answer operational helpdesk calls and provide advice, categorize calls in the system.
• Support data quality checks for Establishment Control and ESR.
• Provide comprehensive clerical and office support to the Workforce Information Systems team.

Skills

Welsh speaker

Excellent communication

Meet deadlines

Work unsupervised

Tools

MS Office

Job description

Betsi Cadwaladr University Health Board is seeking a dedicated Workforce Information Systems support administrator on a fixed term/secondment until 28 February 2027. The role requires Welsh language ability and providing clerical support to the Establishment Control team.

You will answer operational helpdesk calls, categorize queries in the ESR system, perform data quality checks, and support day-to-day activities to ensure timely and accurate information across workforce systems.