Welish-Speaking Helpdesk & Data Assistant

The Methodist Church in Britain; Llanfairfechan; Hybrid; GBP 23,000 - 27,000; Full time

Job summary

Betsi Cadwaladr University Health Board is seeking a fixed-term secondment within the Workforce Information Systems team in Establishment Control until February 2027. The post is the first point of contact for the team's helpdesk, handling calls, categorising queries, and maintaining staff data in ESR and other systems.

Welsh language skills are essential, and some days may be worked from home. Applicants on secondment must obtain their line manager's permission before applying.

Qualifications

• Welsh language ability is required.
• Good computer skills and familiarity with standard office software.
• Ability to meet deadlines with limited supervision.
• Clear communication and customer-service orientation.
• Experience with ESR or health workforce systems preferred.

Responsibilities

• Answer helpdesk calls and advise callers, dealing with them calmly, professionally and with respect
• Categorise calls in the chosen software so relevant teams can prioritise them
• Review the team's shared inboxes and respond to queries where possible
• Act as first point of contact by telephone, email, the action point system and correspondence
• Advise on a wide range of matters relating to Workforce Information Systems and Establishment Control
• Resolve problems or refer them to the right person through the escalation process
• Provide clerical and office support so the team's priorities are delivered accurately and on time
• Support data quality checks for establishment control, Trac, ESR and other systems
• Keep data in ESR and other workforce systems accurate and compliant with ESR Systems Policy WP58 and user guidance

Skills

Welsh speaker

Good computer skills

Office procedures

Excellent communication

Self-motivation

Job description

Betsi Cadwaladr University Health Board is seeking a fixed-term secondment within the Workforce Information Systems team in Establishment Control until February 2027. The post is the first point of contact for the team's helpdesk, handling calls, categorising queries, and maintaining staff data in ESR and other systems.

Welsh language skills are essential, and some days may be worked from home. Applicants on secondment must obtain their line manager's permission before applying.