Welsh-Language Case Reviewer for Energy Schemes

Ofgem; Cardiff; On-site; GBP 26,000 - 36,000; Full time

Job summary

Ofgem is seeking a bilingual English/Welsh Case Reviewer to join its Operational Delivery Team and help ensure environmental and social schemes serve consumers and the environment. The role offers a permanent position with the chance to contribute to schemes worth around £10 billion annually.

You will review information, make well-supported decisions, and provide clear communication in Welsh when needed, delivering high-quality outcomes for consumers and the environment.

Qualifications

• Ability to work in a self-directed manner to high quality decisions.
• Excellent written and communication skills.
• Excellent organisational and prioritisation skills.

Responsibilities

• Contribute to the administration of the environmental schemes and achievement of key performance indicators.
• Identify continuous improvement opportunities for streamlining business procedures to ensure robust and efficient processes.
• Ability to build good relationships and credibility with a range of colleagues and external business contacts.
• Identify instances of potential fraud and non-compliance and make recommendations to management and relevant teams.
• Liaising with teams within and outside of their own direct team to understand and prioritise workload.
• Initiate and respond to communication/enquiries from external stakeholders through telephone and emails.
• Effective and confident use of Microsoft Office suite – Outlook and Excel; and
• Any other reasonable tasks within the scope of the grade and role as required.
• Whilst a significant proportion of your day to day work will be done through the medium of English, you will be the main point of contact for any applications or correspondence in Welsh.

Job description

Ofgem is seeking a bilingual English/Welsh Case Reviewer to join its Operational Delivery Team and help ensure environmental and social schemes serve consumers and the environment. The role offers a permanent position with the chance to contribute to schemes worth around £10 billion annually.

You will review information, make well-supported decisions, and provide clear communication in Welsh when needed, delivering high-quality outcomes for consumers and the environment.