Case Reviewer (Welsh Language)

Ofgem; Cardiff; On-site; GBP 26,000 - 36,000; Full time

Job summary

Ofgem is seeking a bilingual English/Welsh Case Reviewer to join its Operational Delivery Team and help ensure environmental and social schemes serve consumers and the environment. The role offers a permanent position with the chance to contribute to schemes worth around £10 billion annually.

You will review information, make well-supported decisions, and provide clear communication in Welsh when needed, delivering high-quality outcomes for consumers and the environment.

Qualifications

• Ability to work in a self-directed manner to high quality decisions.
• Excellent written and communication skills.
• Excellent organisational and prioritisation skills.

Responsibilities

• Contribute to the administration of the environmental schemes and achievement of key performance indicators.
• Identify continuous improvement opportunities for streamlining business procedures to ensure robust and efficient processes.
• Ability to build good relationships and credibility with a range of colleagues and external business contacts.
• Identify instances of potential fraud and non-compliance and make recommendations to management and relevant teams.
• Liaising with teams within and outside of their own direct team to understand and prioritise workload.
• Initiate and respond to communication/enquiries from external stakeholders through telephone and emails.
• Effective and confident use of Microsoft Office suite – Outlook and Excel; and
• Any other reasonable tasks within the scope of the grade and role as required.
• Whilst a significant proportion of your day to day work will be done through the medium of English, you will be the main point of contact for any applications or correspondence in Welsh.

Job description

Please join us at our live event where we will have colleagues from Ofgem discussing the role, the recruitment process and more. Plus, an opportunity for you to ask any questions you might have!

Job summary

At the forefront of the fight for a cleaner, fairer energy system, Ofgem delivers environmental schemes that help advance decarbonisation and support vulnerable consumers. We’re looking for a Bilingual (English and Welsh speaking) Case Reviewer to join us and help ensure these vital schemes continue to deliver for consumers and the environment.

Ofgem is Great Britain’s independent energy regulator. We’re at the forefront of change across the energy sector, driving toward Net Zero whilst protecting energy consumers, especially vulnerable people.

We’re offering a permanent role with the chance to contribute to environmental and social schemes worth around £10 billion each year. You’ll become part of our Operational Delivery Team, supporting trusted services that make a meaningful contribution to our wider priorities. With exposure to a varied portfolio of schemes, you’ll play your part in work that supports a cleaner, greener future while helping ensure consumers are treated fairly.

This is a fantastic chance to join a supportive and inclusive organisation and contribute to work with a clear public purpose. You’ll work with a broad range of colleagues and external stakeholders, using your judgement and attention to detail within an environment where quality, collaboration and continuous improvement are valued. As our key Welsh-language contact, you’ll also use your bilingual skills to help us provide an effective and accessible service.

We’re looking for someone who can work independently to a high standard, confidently review detailed information and evidence, and use it to reach well-supported decisions. You’ll also need excellent communication, organisation and prioritisation skills, alongside the ability to communicate effectively through the medium of Welsh.

You’ll join a welcoming environment where different perspectives are valued and where you can build experience across important environmental and social schemes. With the potential for future deployment into other areas, you’ll gain broad exposure to our work while contributing to services that make a tangible difference to consumers and the transition to a cleaner energy system.

We have a critical purpose to deliver environmental and social schemes that advance decarbonisation, support vulnerable consumers and help create a cleaner, greener future. Join us and use your skills to help ensure these vital schemes are delivered effectively and fairly for the people and communities they serve.

Key Responsibilities

• Contributing towards the administration of the environmental schemes and achievement of key performance indicators;
• Identifying continuous improvement opportunities for streamlining business procedures to ensure robust and efficient processes;
• Ability to build good relationships and credibility with a range of colleagues and external business contacts;
• Identify instances of potential fraud and non-compliance and make recommendations to management and relevant teams;
• Liaising with teams within and outside of their own direct team to understand and prioritise workload;
• Initiate and respond to communication/enquiries from external stakeholders through telephone and emails;
• Effective and confident use of Microsoft Office suite – most specifically Outlook and Excel; and
• Any other reasonable tasks within the scope of the grade and role as required.
• Whilst a significant proportion of your day to day work will be done through the mdium of English, you will be the main point of contact for any applications or correspondence in the medium of Welsh.

Key Outputs and Deliverables

• Deliver targeted number of cases as agreed with your manager;
• Working independently planning and co-ordinating delivery of your own work on occasion;
• Ensure individual cases are accurately assessed against the eligibility/validation criteria, within set timeframes;
• Review information and data from a wide variety of sources, to support your decision-making;
• Communicate appropriately with scheme applicants and participants by phone and email;
• Provide support on related issues across the team on an ad-hoc basis, including in relation to individual projects across the team;
• Provide information and data to management as needed.

Person specification

• The ability to work in a self-directed manner to a high quality, processing detailed information and evidence to make well supported decisions. (Lead criteria)
• Excellent written and communication skills.
• Excellent organisational and prioritisation skills.

Welsh language criteria:

The ability to communicate effectively through the medium of Welsh is essential for this role. These skills will be assessed as part of the selection process.

The language skills for this post have been assessed as follows:

• Listening: Understand discussions and instructions even on unfamiliar topics.
• Speaking: Able to hold an extended conversation with a fluent speaker on most job-related routine and non-routine matters
• Reading: Understand most job-related routine and non-routine text when standard language is used
• Writing: Able to write job-related routine and non-routine text

Languages

Welsh/Cymraeg

Behaviours

We'll assess you against these behaviours during the selection process:

• Communicating and Influencing
• Making Effective Decisions
• Managing a Quality Service
• Delivering at Pace

Technical skills

We'll assess you against these technical skills during the selection process:

• You’ll be asked to complete a Welsh language exercise at interview.