Wellness Retail Supervisor — Lead & Coach Frontline Team

China-Britain Business Council; Belfast City District; On-site; GBP 22,000 - 29,000; Full time

Benefits offered by this job

28 days holiday

Virtual GP access

Health testing kit (after 6 months)

Life assurance (2x salary)

25% staff discount

Wellhub membership

Cycle to Work

Job summary

Holland & Barrett is seeking a Supervisor for a 6-month fixed-term contract in a Belfast store. The role is 35 hours per week at £14 per hour, focusing on leading the team, coaching colleagues and delivering exceptional customer experiences.

You will drive sales, manage stock and merchandising, and support commercial performance while maintaining a positive store atmosphere and high standards of service.

Qualifications

• Experience in retail or customer service.
• Excellent communication skills and the ability to build positive relationships.
• A passion for health and wellness, with curiosity to keep learning and developing product knowledge.
• Strong organisational skills and the ability to make sound decisions in a busy retail environment.
• Confidence using digital tools and technology to support customers and day-to-day store operations.

Responsibilities

• Lead by example, supporting the Store Manager to deliver exceptional customer experiences and achieve store goals.
• Coach, motivate and develop colleagues, helping them build confidence and knowledge.
• Complete training to provide trusted health and wellness guidance to customers.
• Drive sales, stock availability, merchandising and operational excellence across the store.
• Support commercial performance through planning, cost control, compliance and safe working practices.
• Create a positive, inclusive environment where colleagues feel supported and customers enjoy every visit.

Skills

Retail experience

Leadership

Customer service

Coaching

Communication skills

Digital tools

Tools

POS system

Job description

Holland & Barrett is seeking a Supervisor for a 6-month fixed-term contract in a Belfast store. The role is 35 hours per week at £14 per hour, focusing on leading the team, coaching colleagues and delivering exceptional customer experiences.

You will drive sales, manage stock and merchandising, and support commercial performance while maintaining a positive store atmosphere and high standards of service.