Wellness Retail Assistant: Customer Champion & Training

HOLLAND AND BARRETT; Guildford; On-site; GBP 15,000 - 21,000; Part time

Benefits offered by this job

28 days holiday

Employee discount

Pension scheme

Virtual GP access

Wellbeing perks

Job summary

Holland & Barrett in Guildford is hiring a Retail Assistant for 20 hours per week at £13.17 per hour. You’ll welcome customers, guide them to wellness products, and deliver outstanding service in a busy store. Training will build product knowledge and you’ll collaborate with a friendly team to hit store goals.

Benefits include holiday days, pension, discounts, and wellbeing perks, with ongoing support for career growth and a positive customer experience.

Qualifications

• A genuine passion for helping people and delivering great customer experiences.
• Strong communication skills and a friendly, approachable style.
• Curiosity about health and wellness, with a willingness to learn.
• Ability to stay organised, work as part of a team and adapt in a busy retail environment.
• Confidence using technology, including tablets and digital tools.

Responsibilities

• Welcoming customers and helping them find the right products for their wellness goals.
• Recommending products and solutions with confidence while delivering outstanding customer service.
• Keeping shelves fully stocked and merchandising displays to a high standard.
• Supporting promotions, maintaining store presentation and ensuring excellent operational standards.
• Working collaboratively with your team to achieve store goals and create a positive shopping experience.
• Use a consultative approach to understand customers' needs and recommend the right products, in store or online.
• Completing our Qualified to Advise training to build product knowledge and provide trusted guidance.

Skills

Communication

Customer service

Teamwork

Wellness interest

Tech confidence

Tools

Tablets

Digital tools

Job description

Holland & Barrett in Guildford is hiring a Retail Assistant for 20 hours per week at £13.17 per hour. You’ll welcome customers, guide them to wellness products, and deliver outstanding service in a busy store. Training will build product knowledge and you’ll collaborate with a friendly team to hit store goals.

Benefits include holiday days, pension, discounts, and wellbeing perks, with ongoing support for career growth and a positive customer experience.