Wellness Retail Associate — Customer Experience Champion

Holland Barrett; Greater London; On-site; GBP 1,621,000 - 2,308,000; Part time

Benefits offered by this job

28 days' holiday

Holiday purchase scheme

24/7 Virtual GP access

Employee wellbeing support

Job summary

Holland & Barrett is seeking a Retail Assistant for Acton with a 10-hour-per-week contract, offering £14.26 per hour. You will greet customers, help them choose wellness products and support store presentation while working with a supportive team.

Training will enhance product knowledge and customer guidance. Benefits include holiday entitlement, discounts, and access to wellbeing services, applicable after joining.

Qualifications

• A genuine passion for helping people and delivering great customer experiences.
• Strong communication skills and a friendly, approachable style.
• Curiosity about health and wellness, with a willingness to learn.
• The ability to stay organised, work as part of a team and adapt in a busy retail environment.
• Confidence using technology, including tablets and digital tools.

Responsibilities

• Welcoming customers and helping them find the right products for their wellness goals.
• Recommending products and solutions with confidence while delivering outstanding customer service.
• Keeping shelves fully stocked and merchandising displays to a high standard.
• Supporting promotions, maintaining store presentation and ensuring excellent operational standards.
• Working collaboratively with your team to achieve store goals and create a positive shopping experience.
• Use a consultative approach to understand customers' needs and recommend the right products, in-store or online.
• Completing our Qualified to Advise training to build your product knowledge and provide trusted guidance.

Skills

Customer focus

Communication

Teamwork

Organisational skills

Tools

Tablets

Job description

Holland & Barrett is seeking a Retail Assistant for Acton with a 10-hour-per-week contract, offering £14.26 per hour. You will greet customers, help them choose wellness products and support store presentation while working with a supportive team.

Training will enhance product knowledge and customer guidance. Benefits include holiday entitlement, discounts, and access to wellbeing services, applicable after joining.