Wellness Retail Assistant — Create Positive Customer Journeys

China-Britain Business Council; St. Neots; On-site; GBP 15,000 - 21,000; Full time

Benefits offered by this job

28 days holiday

24/7 Virtual GP

Annual health testing kit

Life assurance 2x salary

25% colleague discount

Cashback discounts

Wellhub membership

Cycle to Work

Job summary

Holland & Barrett is looking for a Retail Assistant to welcome customers and help them choose products that support their wellness goals. You will deliver outstanding service, keep shelves stocked, and maintain attractive displays.

You'll join a supportive team, learn through our Qualified to Advise training, and contribute to a positive shopping experience across weekdays with occasional weekend cover. Benefits include wellbeing and employee perks.

Qualifications

• A genuine passion for helping people and delivering great customer experiences.
• Strong communication skills and a friendly, approachable style.
• Curiosity about health and wellness, with a willingness to learn.
• The ability to stay organised, work as part of a team and adapt in a busy retail environment.
• Confidence using technology, including tablets and digital tools.

Responsibilities

• Welcoming customers and helping them find the right products for their wellness goals.
• Recommending products and solutions with confidence while delivering outstanding customer service.
• Keeping shelves fully stocked and merchandising displays to a high standard.
• Supporting promotions, maintaining store presentation and ensuring excellent operational standards.
• Working collaboratively with your team to achieve store goals and create a positive shopping experience.
• Use a consultative approach to understand customers' needs and recommend products, whether in store or online.
• Completing our Qualified to Advise training to build product knowledge and provide trusted guidance.

Skills

Customer service

Communication

Teamwork

Tech savvy

Tools

Tablets

POS system

Job description

Holland & Barrett is looking for a Retail Assistant to welcome customers and help them choose products that support their wellness goals. You will deliver outstanding service, keep shelves stocked, and maintain attractive displays.

You'll join a supportive team, learn through our Qualified to Advise training, and contribute to a positive shopping experience across weekdays with occasional weekend cover. Benefits include wellbeing and employee perks.