Wellness Retail Assistant: Help Customers Thrive

China-Britain Business Council; Crewe; On-site; GBP 18,000 - 23,000; Full time

Benefits offered by this job

28 days holiday incl. bank holidays

24/7 Virtual GP access

Annual at-home health testing kit (6+)

Employee Assistance Programme

Life assurance (2x salary)

50 colleague product allowance (after

25% colleague discount in store &

cashback discounts from retailers

Free Wellhub membership

Cycle to Work scheme

Job summary

Holland & Barrett is looking for a Retail Assistant to welcome customers, guide them to the right wellness products and deliver standout service. You will join a team focused on health, learning, and providing trusted guidance.

We offer training, generous benefits, and opportunities to grow within a supportive retail environment. This role suits someone eager to learn about wellbeing and help customers lead healthier lives.

Qualifications

• A genuine passion for helping people and delivering great customer experiences.
• Strong communication skills and a friendly, approachable style.
• Curiosity about health and wellness, with a willingness to learn.
• The ability to stay organised, work as part of a team and adapt in a busy retail environment.
• Confidence using technology, including tablets and digital tools.

Responsibilities

• Welcoming customers and helping them find the right products for their individual wellness goals.
• Recommending products and solutions with confidence while delivering outstanding customer service.
• Keeping shelves fully stocked and merchandising displays to a high standard.
• Supporting promotions, maintaining store presentation and ensuring excellent operational standards.
• Working collaboratively with your team to achieve store goals and create a positive shopping experience.
• Use a consultative approach to understand customers' needs and recommend the right products, whether available in store or online.
• Completing our Qualified to Advise training to build your product knowledge and provide trusted guidance.

Job description

Holland & Barrett is looking for a Retail Assistant to welcome customers, guide them to the right wellness products and deliver standout service. You will join a team focused on health, learning, and providing trusted guidance.

We offer training, generous benefits, and opportunities to grow within a supportive retail environment. This role suits someone eager to learn about wellbeing and help customers lead healthier lives.