Front of House Assistant

Bannatyne Group; Ashford; On-site; GBP 18,000 - 22,000; Full time

Benefits offered by this job

Lunch or breakfast included

Flexible schedule

28 days annual leave

Free gym membership

Spa discounts 30%

Spa goods 20%

Meals and beverages 50%

Career & Personal Development

Mental Health & EAP

Length of Service Awards

Staff awards and bonuses

Discounted entertainment and shopping

Job summary

Bannatyne Group in Ashford is seeking a Front of House Assistant to warmly welcome guests and efficiently manage the reception. You will handle inquiries by phone, email and in person, support spa bookings, and promote services and products.

This role requires strong organisational skills, a friendly demeanour and the ability to multitask in a busy wellness environment. Ideal candidates will have receptionist or customer service experience in hospitality, be comfortable with booking systems, and

Qualifications

• Greet guests in a friendly, professional manner.
• Handle emails, calls and face-to-face queries.
• Promote spa services and retail products.
• Manage spa bookings and appointments.
• Process payments accurately at reception.
• Keep the reception area clean and inviting.
• Coordinate with spa therapists and staff.
• Flexible hours including weekends and holidays.
• Desirable reception/customer service experience in hospitality.
• Proficient in using booking systems and basic computer skills.

Responsibilities

• Greet and welcome guests with a warm, professional demeanour.
• Deal with emails, phone calls and face-to-face queries.
• Prepare and serve beverages and light snacks where applicable.
• Manage spa bookings and appointments for smooth scheduling.
• Answer guest questions about spa services and products.
• Process payments and oversee the reception area.
• Assist with promotion of spa services and retail products.
• Ensure reception remains neat, tidy and welcoming.
• Coordinate with Spa Therapists and staff to deliver service.
• Log visitors including contractors and guests; attend required training.

Skills

Customer service

Interpersonal skills

Organisation

Multitasking

Reception experience

Booking systems

Basic computer skills

Tools

Booking systems

Computer literacy

Job description

Do you have a warm personality and natural skill for organisation? Are you passionate about wellness and exceptional customer service? Bannatyne, a leader in the health and wellness, is looking for a welcoming and efficient Front of House Assistant to join our team.

Our Perks:

• B-Fed - complimentary lunch or breakfast.
• Flexible schedule.
• 28 days annual leave increases with tenure.
• Free gym membership.
• Complimentary gym membership for another person (after 2 years service).
• Discounted Spa Treatments - 30%
• Discounted Spa Goods - 20% ELEMIS Products.
• Discounted Meals and Beverages - 50% cafe/bar.
• Career & Personal Development training.
• Mental Health, Well-Being and EAP Services.
• Length of Service Awards.
• Staff Awards and Bonuses.
• Discounted entertainment and shopping.

A typical day in the life of a Front of House Assistant:

• Greet and welcome guests with a friendly and professional demeanour.
• Dealing with emails, phone calls and face to face queries.
• Prepare and serve a variety of beverages and light snacks efficiently (If your site has a cafe bar)
• Manage spa bookings and appointments, ensuring a smooth scheduling process.
• Handle guest inquiries providing information about spa services, treatments and products.
• Process payments and manage the reception area efficiently.
• Assist with the promotion of spa services, special offers and retail products.
• Ensure the reception area is clean, tidy and inviting at all times.
• Coordinate with Spa Therapists and other staff to ensure seamless service delivery.
• Ensure all visitors to the site are logged correctly including contractors and guest passes.
• Undertake all relevant training required for the role.

• Have strong interpersonal and communications skills and a customer focused attitude.
• A genuine passion for health, wellness and customer service.
• Excellent organisational skills and multitasking abilities.
• The ability to establish rapport, build trust and demonstrate credibility.
• Ability to work flexible hours, including weekends and holidays. Hours can be 5.30am starts to 10.30pm finishes.
• It would be desirable if you had proven experience in a receptionist or customer service role, preferably in the hospitality industry. It would also be beneficial if you were proficient in using booking systems and basic computer skills.