Event Operations Supervisor

Iconic Hotels & Resorts; Greater London; Hybrid; GBP 32,000 - 42,000; Full time

Benefits offered by this job

£1000 Refer a Friend Scheme

Two hotel-wide social events each year

Discounted overnight stays across Nobu

Discounted Pilates classes and welll-

Opportunities to progress within Nobu

Learning and development opportunities

Wellness initiatives

Up to 33 holiday days

Life Assurance

Cycle to Work

Discounts on all food and beverage

Free meals on duty

Job summary

Nobu Hotel London Portman Square is seeking an Events Operations Supervisor to lead event service teams and coordinate the delivery of meetings, conferences, private dining, and special events across our ballroom and meeting spaces.

You will be on the floor as a visible leader, briefing teams, maintaining high service standards, and collaborating with kitchen, sales and operations to ensure flawless guest experiences from setup through breakdown.

Qualifications

• Experience in meetings and events, banqueting or F&B operations.
• Ability to lead teams in a busy luxury environment.
• Excellent organisational skills and attention to detail.
• Calm under pressure with strong guest service focus.

Responsibilities

• Lead event service teams to deliver exceptional service standards.
• Coordinate event set-up, execution and breakdown as planned.
• Build relationships with clients, organisers and guests to create memorable experiences.
• Oversee all aspects of event operations ensuring accuracy and efficiency.
• Collaborate with kitchen, sales and operations for seamless delivery.
• Manage last-minute changes with professionalism and maintain service standards.
• Support training and development of colleagues to build a high-performing team.
• Conduct briefings and maintain cross-department communication.
• Monitor service quality and guest satisfaction throughout events.
• Ensure health, safety and compliance standards are met.

Job description

At Nobu Hotel London Portman Square, we believe memorable events are created through flawless execution, exceptional service and meticulous attention to detail.

From luxury weddings and exclusive private celebrations to high-profile corporate events and prestigious receptions, our Events team brings every occasion to life with professionalism, passion and precision.

We're looking for an experienced and enthusiastic Events Operations Supervisor to join our Meetings & Events team. This is an exciting opportunity for a hospitality professional who thrives in a fast-paced environment, enjoys leading teams and takes pride in delivering unforgettable guest experiences.

Working closely with the Assistant Events Operations Manager, you will play a key role in the successful delivery of events across our impressive ballroom and meeting spaces, ensuring every detail exceeds expectations from start to finish.

The Role

As Events Operations Supervisor, you will be responsible for leading event service teams and coordinating the successful delivery of a wide range of meetings, conferences, private dining experiences and special events.

You will act as a visible leader on the floor, ensuring event spaces are prepared to the highest standards, teams are fully briefed and guests receive seamless, personalised service throughout their event journey.

No two days are the same. One day you may be overseeing an executive board meeting, the next supporting a luxury wedding or high-profile gala dinner. Your ability to anticipate needs, solve problems and inspire your team will be central to your success.

What You'll Be Doing

• Leading and motivating event service teams to deliver exceptional service standards.
• Coordinating event set-up, execution and breakdown to ensure every event space is delivered exactly as planned.
• Building strong relationships with clients, event organisers and guests to create memorable experiences.
• Overseeing all aspects of event operations, ensuring details are executed accurately and efficiently.
• Working closely with kitchen, sales and operational teams to ensure seamless event delivery.
• Managing last-minute changes with professionalism while maintaining exceptional service standards.
• Supporting the training, coaching and development of colleagues to build a high-performing team.
• Conducting briefings and maintaining excellent communication across departments.
• Monitoring service quality, presentation standards and guest satisfaction throughout each event.
• Ensuring all operational, health and safety and compliance standards are consistently achieved.
• Acting as a proud ambassador of Nobu's values of Family, Crafted, Smile and Kokoro.

What We're Looking For

We're seeking a confident and engaging hospitality professional with a passion for events and guest service.

You’ll have experience within meetings and events, banqueting or food and beverage operations and be comfortable leading teams in a busy luxury environment.

You’ll possess excellent organisational skills, strong attention to detail and the ability to remain calm under pressure. You’ll enjoy working collaboratively, building relationships and taking ownership of delivering exceptional experiences for every guest.

Most importantly, you’ll bring enthusiasm, professionalism and a genuine desire to create memorable moments that leave a lasting impression.

Benefits of Joining Our Team

• £1000 Refer a Friend Scheme
• Two hotel-wide social events each year including our Employee Awards Night
• Discounted overnight stays across Nobu properties worldwide
• Discounted Pilates classes and wellness treatments
• Opportunities to progress within our hotel and the wider Nobu portfolio
• Innovative learning and development opportunities
• Exciting wellness and volunteering initiatives
• Up to 33 holiday days through length of service
• Life Assurance Scheme
• Cycle to Work Scheme
• Discounts on all food and beverage
• Free meals while on duty