Wellbeing Practitioner - Enhanced Access

Mind in Bradford; Bradford; Hybrid; GBP 19,000 - 25,000; Full time

Benefits offered by this job

25 days annual leave

Hybrid work

Private health plan

Employee assistance service

Pension scheme

Job summary

Bradford District and Craven Mind is recruiting an Enhanced Access Support Worker to deliver 1:1 telephone mental health support for individuals aged 11+ in Bradford and Craven. The role operates primarily evenings with some weekend shifts, offering early intervention and signposting to longer-term services where needed.

We seek empathetic, patient practitioners who can build rapport quickly, assess needs, and maintain accurate records while upholding safeguarding and information governance

Qualifications

• Essential: Level 3+ qualification in a relevant field or at least 2 years relevant experience.
• Demonstrated understanding of mental health issues and safeguarding considerations.
• Ability to maintain accurate records and communicate effectively with teams.

Responsibilities

• Provide 1:1 telephone support with tailored guidance and signposting.
• Signpost to relevant services and maintain up-to-date records.
• Complete risk assessments and incident reports when appropriate.

Skills

Empathy

Active listening

Rapport building

Record keeping

Education

Level 3 or above qualification in a relevant field or 2 years relevant experience

Job description

Job Description

• Salary scale: £14.46 per hour
• Contract: Permanent
• Hours: Up to 14 hours available (Must be available to take at least 10.5 hours) - Hours of the post available are:
  • Monday ~ 18:15-21:45
  • Tuesday ~ 18:15-21:45
  • Wednesday ~ 18:15-21:45
  • Friday ~ 18:15-21:45
• Base: Kenburgh House, 28 Manor Row, Bradford, BD1 4QU
• Probationary Period: Six Months
• Closing Date: Monday 5th October 2026 @ 10am
• Interview Date: Tuesday 13th October

About Us

Bradford District and Craven Mind is a thriving, independent mental health charity with a clear purpose to promote positive mental wellbeing and empower and help people experiencing issues with their mental health to manage and work towards recovery and fulfilment.

We do this through:

• Building community and individual resilience for better mental wellbeing

• Providing early intervention advice and support

• Supporting people in crisis

• Empowering and helping people to recover and sustain improved wellbeing

Join us and you'll receive:

• 25 days annual leave per year, rising to 28 days with length of service plus bank holidays
• Up to two additional leave days to use each year to support your wellbeing.
• Flexible working opportunities to support work-life balance, including hybrid and remote working where suitable for the role.
• Simply Health Cash Plan to claim back on personal health costs including dental, optical, prescriptions, physiotherapy and more.
• Employee Assistance Service including 24/7 confidential mental health support and access to structured therapy sessions.
• Generous pension scheme and employer contribution to help you plan for a secure future.
• Discount schemes including Company Shop and Blue Light Card.
• Excellent personal development opportunities including access to Clinical Supervision.
• Enhanced sick pay after your six-month probation.
• Accredited employer with Mindful Employer, Disability Confident and Real Living Wage.
• Generous death in service/life assurance benefit

Role Background

The Enhanced Access Support Worker plays a vital role in delivering early intervention mental health support to individuals aged 11 and above across the Bradford and Craven District. This service is designed to provide accessible, short-term, one-on-one telephone support sessions for people experiencing mild to moderate mental health challenges.

Wellbeing practitioners offer tailored guidance and practical advice to help individuals improve and maintain their emotional well-being. Each session is person-centred, focusing on the unique needs of the individual, and may include signposting to longer-term services or community resources.

The role requires empathy, active listening, and the ability to build rapport quickly over the phone. Support Workers must be confident in assessing needs, providing appropriate interventions, and maintaining accurate records. They are part of a wider mental health support network and contribute to the overall goal of reducing barriers to mental health care and promoting early help within the community.

Role Purpose

We're seeking to appoint passionate and enthusiastic individuals to join our team of practitioners working within our Enhanced Access service.

Our Enhanced Access service provides 1-on-1 telephone support sessions for individuals facing mild to moderate mental health challenges. This service is available to those registered with GP practices in Bradford and Craven. The service operates between Monday to Saturday. Any shifts on Monday through to Friday are 3.5 hours long running from 18:15 to 21:45, and any weekend shifts are 4.5 hours long running from 10:00 to 14:30, during which several people (aged 11+) receive support sessions focused on early intervention. The support is tailored to each person's needs, helping them make positive changes to improve and maintain their well-being. This can include offering practical advice, guidance, or referrals to long-term support services within the Bradford and Craven District.

Role Outcomes

• Provide 1:1 telephone support, including developing tailored support plans and completing relevant signposting/onward referrals to enable people to stay well
• Have a good understanding of support services across the district and signpost/complete onward referrals to relevant services
• Complete risk assessments and incident reports, where appropriate
• Record information electronically and maintain up to date records
• Work effectively with colleagues
• Attend Monthly team meetings and organisational days to stay informed of key information and policies
• Ensure that in all aspects of the role you embody the aims, objectives, and core values of Bradford District and Craven Mind.
• Ensure that the relevant colleagues and a competent understanding of, and comply with, all Bradford District and Craven Mind policies and procedures.
• Take responsibility, with colleagues, for ensuring that all Health and Safety, Safeguarding, Information Governance and Equality & Diversity requirements are met, and all other Company policies complied with.
• Undertake any other reasonable duties or tasks deemed necessary by the senior management team.

Person Specification

BDC Mind is committed to promoting mental health awareness, reducing stigma, and improving the quality of life for people with mental health challenges. We value diversity, inclusion and lived experiences when recruiting our staff and volunteers.

Qualifications

Essential:

• Level 3 or above qualification in a relevant field or at least 2 years relevant experience.

Experience

Essential:

• Understanding of the key issues within mental health, and the potential challenges that people may face
• Knowledge of other relevant health & social care organisations across the Bradford District & Craven
• Knowledge of risk management and health and safety issues
• Understanding of safeguarding and good practice
• Understanding of confidentiality and data protection

Skills and Abilities

Essential:

• Understanding of the key issues within mental health, and the potential challenges that people may face
• Knowledge of other relevant health & social care organisations across the Bradford District & Craven
• Knowledge of risk management and health and safety issues
• Understanding of safeguarding and good practice
• Understanding of confidentiality and data protection

Knowledge

Essential:

• Understanding of the key issues within mental health, and the potential challenges that people may face
• Knowledge of other relevant health & social care organisations across the Bradford District & Craven
• Knowledge of risk management and health and safety issues
• Understanding of safeguarding and good practice
• Understanding of confidentiality and data protection

Attitude and Personal Attributes

Essential:

• Availability to work one midweek shift and one weekend shift.
• Understanding of the key issues within mental health, and the potential challenges that people may face
• Knowledge of other relevant health & social care organisations across the Bradford District & Craven
• Knowledge of risk management and health and safety issues
• Understanding of safeguarding and good practice
• Understanding of confidentiality and data protection

All successful candidates will need to apply for a Disclosure and Barring Service (DBS) check and a right to work in the UK check.