Welfare Services Business Support/Outreach Officer

Wollborg Michelson Personnel Service Inc; Codsall; Hybride; GBP 26 000 - 27 000; Plein temps

Avantages offerts par ce poste

Flexible working hours

Free car parking

Discounted leisure membership

Résumé du poste

South Staffordshire Council is seeking a Welfare Services Officer to join the Welfare Team at The Community Hub, Codsall. The role involves helping residents access discretionary payments and practical advice, with a focus on accurate case handling and sensitive customer service.

The post supports hybrid working and may require up to 37 hours per week; part-time considered. Interviews 17–18 November 2026.

Qualifications

• Experience responding directly to customer enquiries with empathy.
• Ability to communicate clearly and professionally.
• Strong administrative and time-management skills.

Responsabilités

• Support residents to access discretionary payments and services.
• Help manage applications to ensure information is complete and ready for assessment.
• Provide telephone or face-to-face support when online access is challenging.

Connaissances

Customer service

Communication

Administration

Time management

Teamwork

Description du poste

South Staffordshire Council,
Business Support and Outreach Officer - Welfare Services Salary: Grade E, £26,427 - £26,847 per annum
Contract: Fixed term until 31 March 2027, this may be extended, subject to the availability of grant funding.
Hours: Up to 37 hours per week. Part-time applications will be considered, subject to the needs of the service.
Closing date: 13 November 2026
Location: Hybrid working and The Community Hub, Wolverhampton Road, Codsall, WV8 1PX
About the role Join our Welfare Team and help South Staffordshire residents who are struggling to meet essential household costs. In this varied role, you will support residents to access discretionary payments, practical advice and appropriate services.
You will help the team manage applications efficiently and sensitively, ensuring that information is complete and cases are ready for assessment. Where a resident is unable to complete an online application independently, you will provide support by telephone or through a face-to-face appointment.
What we are looking for You will have experience of responding directly to customer enquiries and providing advice and support with patience and empathy.
Communicates clearly, sensitively and professionally. Has strong administrative, organisational and time-management skills. Can manage competing priorities and maintain accurate records. Is willing to learn and adapt in a changing service environment. Works collaboratively within a small team. Is committed to achieving the best possible outcomes for residents. What we offer South Staffordshire Council was named UK Council of the Year 2022 at the Public Sector Transformation Awards. Staff benefits include:
Flexible working hours, with a blend of office and home working. Free car parking. Discounted leisure membership. Interview information Interviews will be held on 17 and 18 November 2026 at The Community Hub, Wolverhampton Road, Codsall, WV8 1PX.