Welfare Services Business Support/Outreach Officer

South Staffordshire Council; England; Hybrid; GBP 26,000 - 27,000; Full time

Benefits offered by this job

Flexible working hours

Free car parking

Discounted leisure membership

Job summary

South Staffordshire Council is seeking a Business Support and Outreach Officer – Welfare Services on a fixed-term basis. The role involves assisting residents with discretionary payments and practical advice, helping to process applications and supporting clients by phone or in person.

You will need strong customer service skills, clear communication, and the ability to manage multiple tasks with empathy and professionalism, in a hybrid working setup at The Community Hub in Codsall.

Qualifications

• Experience of responding directly to customer enquiries and providing advice and support with patience and empathy.
• Clear, sensitive and professional communication.
• Strong administrative, organisational and time-management skills.
• Ability to manage competing priorities and maintain accurate records.
• Willingness to learn and adapt in a changing service environment.
• Works collaboratively within a small team.
• Committed to achieving the best possible outcomes for residents.

Responsibilities

• Support residents to access discretionary payments, practical advice and services.
• Help manage applications so they are complete and ready for assessment.
• Provide support by telephone or face-to-face when residents cannot apply online.

Skills

Customer service

Communication

Administrative skills

Time management

Empathy

Teamwork

Job description

Business Support and Outreach Officer – Welfare Services Salary: Grade E, £26,427 – £26,847 per annum

Contract: Fixed term until 31 March 2027, this may be extended, subject to the availability of grant funding.

Hours: Up to 37 hours per week. Part-time applications will be considered, subject to the needs of the service.

Closing date: 13 November 2026

Location: Hybrid working and The Community Hub, Wolverhampton Road, Codsall, WV8 1PX

About the role Join our Welfare Team and help South Staffordshire residents who are struggling to meet essential household costs. In this varied role, you will support residents to access discretionary payments, practical advice and appropriate services.

You will help the team manage applications efficiently and sensitively, ensuring that information is complete and cases are ready for assessment. Where a resident is unable to complete an online application independently, you will provide support by telephone or through a face-to-face appointment.

What we are looking for You will have experience of responding directly to customer enquiries and providing advice and support with patience and empathy.

Communicates clearly, sensitively and professionally. Has strong administrative, organisational and time-management skills. Can manage competing priorities and maintain accurate records. Is willing to learn and adapt in a changing service environment. Works collaboratively within a small team. Is committed to achieving the best possible outcomes for residents. What we offer South Staffordshire Council was named UK Council of the Year 2022 at the Public Sector Transformation Awards. Staff benefits include:

Flexible working hours, with a blend of office and home working. Free car parking. Discounted leisure membership. Interview information Interviews will be held on 17 and 18 November 2026 at The Community Hub, Wolverhampton Road, Codsall, WV8 1PX.