Welfare Officer

Cheshire West and Chester; Ellesmere Port; Vor Ort; GBP 24.000 - 32.000; Vollzeit

Zusammenfassung

Cheshire West and Chester is seeking an exceptional Welfare Officer on a full-time basis for 18 months to support financial resilience following the Crisis and Resilience Fund initiative. The role focuses on welfare support and guidance for vulnerable residents, prioritising disability benefits and personalised home visits.

Applicants should have a proven track record of welfare benefits advice, with at least 2 years in one-to-one customer advisory roles.

Qualifikationen

• Experience delivering welfare benefits advice.
• Experience advising customers one-to-one.
• Knowledge of disability benefits advantageous.

Aufgaben

• Provide welfare support, advice and guidance to vulnerable residents.
• Conduct arranged visits to residents to offer welfare guidance.
• Lead benefit take-up activities at local level to maximise income.
• Offer basic advice on housing, budgeting and employment where relevant.
• Travel to residents' homes for face-to-face welfare support.

Kenntnisse

Welfare benefits advice

One-to-one customer advice

Disability benefits knowledge

Jobbeschreibung

We are looking for an exceptional candidate to join the Local Authorities Revenues and Assessment service as a full time Welfare Officer on a 18-month basis to support financial resilience following the introduction of the Council's Crisis and Resilience Fund which began in April 2026.

This role will primarily focus on providing welfare support, advice and guidance to local vulnerable residents in order to maximise their disability based benefits. This support will predominately be through arranged visits with residents requiring support either through self request or identified using existing data held by the authority.

We are looking for candidates with a proven track record of delivering welfare benefits advice and at least 2 years experience in dealing with customers providing advice on a 1 to 1 basis, preferably in relation to disability benefits.

This role will be vital to supporting vulnerable or low income residents to maximise their income and prevent financial poverty. This will include undertaking benefit take up activities on a personal and larger scale in local communities to support residents and the local economy.

Whilst this role will be primarily focused on welfare benefit advice, it may also include basic advice regarding other topics which have an impact on finances such as housing, budgeting and employment support.

As this role involves visiting customers face to face in their homes to provide welfare advice and support, applicants must hold a clean driving licence and have the use of a car to travel in. This role will also require an Enhanced DBS check, however if you do not already hold an Enhanced check, this can be arranged by the Council should you be successful.