Hybrid Welfare Benefits Adviser (Fixed Term 2027)

Citizens Advice Ltd; Bolton; Hybrid; GBP 26,000 - 32,000; Full time

Benefits offered by this job

Hybrid working

Fixed-term contract until 30 Sep 2027

Job summary

Citizens Advice Bury & Bolton is seeking a Welfare Benefits Advisor to join a busy, trauma-informed team. The role supports clients across face-to-face, telephone, and digital channels in understanding entitlements and maximising income.

The post is a fixed-term contract until 30 September 2027 with hybrid working. You will need excellent listening skills, empathy, resilience and the ability to manage multiple cases in a fast-paced environment.

Qualifications

• Experience delivering advice, preferably welfare benefits.
• Excellent interpersonal skills engaging a diverse client base.
• Strong organisational skills with ability to prioritise in a fast-paced environment.
• Commitment to ongoing professional development and trauma-informed practice.

Responsibilities

• Provide welfare benefits advice to clients across face-to-face and telephone channels.
• Work as part of the Welfare Benefits team delivering accurate, clear information.
• Support clients in understanding entitlements and completing applications.

Skills

Welfare benefits advice

Interpersonal skills

Organisation

Professional development

Trauma-informed approach

Resilience and adaptability

Job description

Citizens Advice Bury & Bolton is seeking a Welfare Benefits Advisor to join a busy, trauma-informed team. The role supports clients across face-to-face, telephone, and digital channels in understanding entitlements and maximising income.

The post is a fixed-term contract until 30 September 2027 with hybrid working. You will need excellent listening skills, empathy, resilience and the ability to manage multiple cases in a fast-paced environment.