Welfare Officer and Student Receptionist

Ealing Council (London Borough of Ealing); Southall; On-site; GBP 21,000 - 26,000; Full time

Benefits offered by this job

Friendly and supportive environment

Vibrant mixed staff

Positive student staff relationships

Certified CPD course programmes

Wellbeing package

Counselling services including CBT

EAP 24/7 helpline

Personal healthcare cash plan

Virtual health resources

Onsite parking

Cycle to Work Scheme

Job summary

Dormers Wells High School is seeking a dynamic Welfare Officer and Student Receptionist to join our administration team. This role supports students' wellbeing and front-of-house operations, contributing to a safe and welcoming environment.

You will communicate with children, parents, and external agencies, handle confidential information, and work as part of a supportive team within our 11-18 mixed academy. We offer CPD opportunities and a comprehensive wellbeing package.

Qualifications

• Excellent communication with children, parents and external agencies.
• Welcoming and professional presence at front-of-house.
• Able to follow Trust procedures and work as part of a team.

Responsibilities

• Provide high-quality pastoral care to students and staff.
• Deliver front-of-house support and manage reception duties.
• Maintain confidentiality and handle sensitive information.
• Collaborate with colleagues to promote wellbeing and safeguarding.
• Represent the school in a positive, supportive manner.

Skills

Communication

Welcoming

Flexibility

Trust procedures

Organisational skills

Confidentiality

Job description

Contract details: Grade 4, 40 weeks Term Time Only (TTO), Term time only plus a week in school holidays, Monday to Friday 8.00 to 16.00 with a one hour unpaid lunchbreak.

To start ASAP

We are seeking a dynamic and enthusiastic Welfare Officer and Student Receptionist to join our administration team. This is an excellent opportunity to make a meaningful difference to students’ wellbeing and daily school experience, while working as part of a dedicated and supportive team.

The successful candidate will play a key role in providing high-quality pastoral care and front-of-house support to students, staff, and visitors. If you are passionate about supporting young people and thrive in a collaborative school environment, we would be delighted to hear from you.

Dormers Wells High School is an 11-18 mixed, multi-cultural academy within the Dormers Wells Learning Trust. “There is a thriving sense of community at this school… Leaders place inclusion at the heart of their work. This ensures that pupils who may face barriers to learning flourish…The school raises aspirations for pupils and their families.” (Ofsted 2026).

At the heart of everything we do at Dormers Wells High School are our students. Our curriculum is student-centred and we aim for their education to be inspiring, stimulating and challenging. “Leaders have established a broad, ambitious and imaginative curriculum that is designed carefully to meet the needs of all pupils and prepare them well for their adult lives… All staff embrace the school’s aim to improve the life chances of every pupil, including those who may face barriers to learning.” (Ofsted 2026) We hold ambitious expectations for every student’s success, and our core values; determination, wisdom, honesty, and service, shape everything we do. “Leaders, trustees and governors share a common, ambitious vision for the school and its future.” (Ofsted 2026)

The successful candidate will:

• Be able to communicate effectively and accurately both orally and in writing to children, parents / carers and other external agencies
• Be welcoming and professional
• Be flexible and hardworking and able to work under pressure
• Be able to follow Trust procedures and use their own initiative as required and be a good team player
• Have good organisational and interpersonal skills and be able to maintain confidentiality at all times.

What we can offer you:

• Friendly and supportive environment
• Vibrant mixed staff
• Positive student staff relationships
• Certified CPD course programmes with access to a wide variety of training and qualifications
• An impressive wellbeing package.
• Counselling services including CBT, emotional support and face to face sessions
• EAP including 24/7 helpline offering support to staff and their families
• Access to a personal healthcare cash plan
• Virtual resources including nutritional advice, fitness programmes, online health assessment
• Onsite parking
• Cycle to Work Scheme.

“Staff morale is high. They value how leaders ensure that staff workload is manageable and that their wellbeing is supported.” (Ofsted 2026)

The school is committed to safeguarding children and expects all staff and volunteers to share this commitment. The school follows safe recruitment practices to protect children and vulnerable adults. Successful applicants will be required to apply for an enhanced disclosure from the DBS. Further information can be found at https://www.gov.uk/disclosure-barring-service-check.

The school reserves the right to research shortlisted candidates on social media platforms and the internet, and the recruitment panel may take this information into consideration during the recruitment process.

Closing date: Monday 21st September 2026 at 9.00am with interviews to be held shortly thereafter.