Welfare Officer and Student Receptionist

Ealing Council; Southall; Hybrid; GBP 21,000 - 25,000; Full time

Benefits offered by this job

CPD programmes

Wellbeing package

Onsite parking

Cycle to Work Scheme

Job summary

Dormers Wells High School in London is seeking a dynamic Welfare Officer and Student Receptionist to join our administration team. The role focuses on pastoral care and front-of-house support for students, staff and visitors, starting ASAP.

You will work within a diverse 11–18 academy, maintain confidentiality, communicate clearly with children and parents, and contribute to a supportive, well-organised school environment with opportunities for CPD.

Qualifications

• Excellent communication skills to children, parents, and external agencies.
• Strong organisational and interpersonal skills.
• Ability to maintain confidentiality at all times.

Responsibilities

• Be able to communicate effectively and accurately both orally and in writing to children, parents / carers and other external agencies.
• Be welcoming and professional.
• Be flexible and hardworking and able to work under pressure.
• Be able to follow Trust procedures and use their own initiative as required and be a good team player.
• Have good organisational and interpersonal skills and be able to maintain confidentiality at all times.

Skills

Communication

Organisation

Confidentiality

Teamwork

Job description

Contract details:Grade 4, 40 weeks Term Time Only (TTO),Term time only plus a week in school holidays, Monday to Friday 8.00 to 16.00 with a one hour unpaid lunchbreak.

To start ASAP

We are seeking a dynamic and enthusiastic Welfare Officer and Student Receptionist to join our administration team. This is an excellent opportunity to make a meaningful difference to students’ wellbeing and daily school experience, while working as part of a dedicated and supportive team.

The successful candidate will play a key role in providing high-quality pastoral care and front-of-house support to students, staff, and visitors. If you are passionate about supporting young people and thrive in a collaborative school environment, we would be delighted to hear from you.

Dormers Wells High School is an 11-18 mixed, multi-cultural academy within the Dormers Wells Learning Trust. “There is a thriving sense of community at this school… Leaders place inclusion at the heart of their work. This ensures that pupils who may face barriers to learning flourish…The school raises aspirations for pupils and their families.” (Ofsted 2026).

At the heart of everything we do at Dormers Wells High School are our students. Our curriculum is student-centred and we aim for their education to be inspiring, stimulating and challenging. “Leaders have established a broad, ambitious and imaginative curriculum that is designed carefully to meet the needs of all pupils and prepare them well for their adult lives… All staff embrace the school’s aim to improve the life chances of every pupil, including those who may face barriers to learning.” (Ofsted 2026) We hold ambitious expectations for every student’s success, and our core values; determination, wisdom, honesty, and service, shape everything we do. “Leaders, trustees and governors share a common, ambitious vision for the school and its future.” (Ofsted 2026)

The successful candidate will:

• Be able to communicate effectively and accurately both orally and in writing to children, parents / carers and other external agencies
• Be welcoming and professional
• Be flexible and hardworking and able to work under pressure
• Be able to follow Trust procedures and use their own initiative as required and be a good team player
• Have good organisational and interpersonal skills and be able to maintain confidentiality at all times.

What we can offer you:

• Friendly and supportive environment
• Vibrant mixed staff
• Positive student staff relationships
• Certified CPD course programmes with access to a wide variety of training and qualifications
• An impressive wellbeing package.

• Counselling services including CBT, emotional support and face to face sessions
• EAP including 24/7 helpline offering support to staff and their families
• Access to a personal healthcare cash plan
• Virtual resources including nutritional advice, fitness programmes, online health assessment
• Onsite parking
• Cycle to Work Scheme.

“Staff morale is high. They value how leaders ensure that staff workload is manageable and that their wellbeing is supported.” (Ofsted 2026)

The school follows safe recruitment practices to protect children and vulnerable adults. Successful applicants will be required to apply for an enhanced disclosure from the DBS. Further information can be found at https://www.gov.uk/disclosure-barring-service-check.

The school reserves the right to research shortlisted candidates on social media platforms and the internet, and the recruitment panel may take this information into consideration during the recruitment process.

Closing date:

Monday 21st September 2026 at 9.00am with interviews to be held shortly thereafter.