Welfare Officer

Education Training Collective; Tees Valley; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading educational organization in Tees Valley seeks a Welfare Officer to join the Student Experience and Wellbeing team. The successful candidate will promote student wellbeing, provide welfare support, and improve engagement. This role requires strong communication, organizational skills, and experience in support settings. Join a supportive team focused on enhancing student outcomes and work within a community-driven environment. The position offers competitive benefits and potential for professional growth.

Benefits

Generous annual leave entitlement

Up to 5 days additional leave at Christmas

Local Government Pension Scheme

Enhanced Occupational Sick Pay

Career development opportunities

Comprehensive Health and Wellbeing programme

Employee Assistance Programme

Free gym memberships/discounts

Better Health at Work Scheme

Wellbeing Days

Bike2Work Scheme

Qualifications

• Experience of working with young people or vulnerable adults, ideally in an educational or support setting.
• Ability to manage sensitive situations with professionalism.
• Demonstrated commitment to student wellbeing and safeguarding.

Responsibilities

• Identify and deliver welfare support to students.
• Promote resilience and improve attendance through targeted interventions.
• Attend safeguarding-related meetings and develop wellbeing strategies.

Skills

Strong communication skills

Organisational skills

Problem-solving skills

Empathy

Resilience

Education

Level 3 qualification (e.g. Youth Work, Health and Social Care)

Job description

Who we are?

Stockton Riverside College is a dynamic and ambitious college, recently awarded Outstanding by Ofsted, recognised for delivering exceptional standards of education and training. We offer a comprehensive range of academic, vocational and higher education courses for young people, adult learners, and apprentices. Proudly serving our local community, we are dedicated to helping individuals gain the skills, knowledge, and confidence to achieve their full potential.

As part of The Education Training Collective (Etc.), a group of colleges and training providers in the Tees Valley; Stockton Riverside College, Redcar and Cleveland College, Bede Sixth Form College, NETA Training, Innersummit and The Skills Academy- we are driven by a shared vision:‘ONE Etc. – Fuelling ambition and driving success in a resurgent Teesside and beyond.Our dedicated and skilled staff are at the heart of our success, supporting learners and contributing to the wider community. We are seeking candidates who believe in the power of education to transform lives and who share our commitment to excellence, opportunity and achievement.

An exciting opportunity has arisen for a Welfare Officer to join our Student Experience and Wellbeing team reporting to our Student Experience and Wellbeing Manager. We are a supportive, friendly, and hardworking team committed to promoting the wellbeing, resilience, and personal development of all learners across Stockton Riverside College and the wider Education Training Collective (Etc.). Our work involves close collaboration with curriculum teams, safeguarding practitioners, parents/carers, and external agencies to ensure students feel safe, supported, and empowered to achieve.

As a department, we offer a holistic approach to student support — from welfare and mental health interventions to enrichment activities, resilience-building events, and financial support through our bursary services. We take pride in being approachable, student-centred, and flexible, always aiming to create an inclusive and positive environment where every student can thrive.

As a Welfare Officer with Stockton Riverside College, you will be responsible for identifying and delivering welfare support to individual students or groups, using college systems and working in close partnership with curriculum teams, safeguarding practitioners, parents/carers, and external agencies. You will help address key wellbeing issues, promote resilience, and improve attendance and engagement through targeted interventions, events, and collaborative planning. The role includes attending safeguarding-related meetings, contributing to the development of student wellbeing strategies, participating in on-site hub duties, and working flexibly across all Etc. sites as needed.

The ideal candidate will be organised, empathetic, and resilient, with strong communication and problem-solving skills. They will be able to work independently and as part of a team, demonstrate excellent attention to detail, and have the ability to manage sensitive situations with professionalism and care. A flexible and proactive approach is essential, as is a commitment to student wellbeing and safeguarding.

We are looking for someone with experience of working with young people or vulnerable adults, ideally within an educational or support setting. A relevant Level 3 qualification (e.g. Youth Work, Health and Social Care) is desirable, but not essential. Full training and support will be provided. We can offer the successful candidate the opportunity to work and develop within a supportive and motivated team committed to continuous improvement and positive outcomes for learners.

Why Join Us?

• Generous annual leave entitlement (34-43 days per annum, depending on role and length of service)
• Up to 5 days additional leave at Christmas
• Free on-site parking
• Local Government Pension Scheme (LGPS) with 15.2% Employer Contribution
• Enhanced Occupational Sick Pay Scheme
• Enhanced Maternity, Paternity and Adoption Scheme
• Career development opportunities for progression
• Comprehensive Health and Wellbeing programme
• Employee Assistance Programme (free counselling support for staff, available 24/7 365 days per year)
• 24/7 GP Access for employees and their dependants
• Free gym memberships/discounted memberships (dependent on site)
• Staff Discounts Package- Save on your weekly shop with discounts and savings at a number of retailers including groceries, electronics, clothing, homeware and much more
• Better Health at Work Scheme – Etc. has achieved the Continuing Excellence Better Health at Work award
• Wellbeing Days (in addition to annual leave)
• Discounted Hair and Beauty treatments available
• Bike2Work Scheme

Schedule

• Monday-Friday (start and finish times can be discussed)

If you believe you have the necessary skills, commitment and determination to succeed and would relish the opportunity to work with us, then we would LOVE to hear from you.

The closing date for receipt of completed applications is midnight Friday 9th January 2026.

Shortlisted candidates will be required to provide details of all unspent convictions and those that would not be filtered, prior to the date of the interview. Successful applicants will be required to undertake an enhanced disclosure by the DBS.

If you are unsure whether you need to disclose criminal information, you should seek legal advice or you may wish to contact Nacro or Unlock for impartial advice. There is more information on filtering and protected offences on the Ministry of Justice website. Nacro - or email [e-mail] or phone [phone] Unlock – or phone [phone] text 07824 113848.

We are committed to being an inclusive and welcoming place to work, promoting equality of opportunity and access for all, irrespective of age, background, race, gender, religion, ability, disability or sexuality. We encourage applications from diverse candidates and make recruitment decisions based on skill and experience. We are a disability-confident committed employer.

Safeguarding is also priority for the group and we have key policies and systems which help to make the group a safe place for learners and staff. The purpose of these policies is to provide clear guidance regarding Safeguarding responsibilities throughout the group, including the Prevent Duty. To read more, please visit https://www.the-etc.ac.uk/policies/safeguarding/

*note we do not accept CVs or late applications, no agencies please

All applications must be completed via our website.