Welfare Benefits Officer

The Regenda Group; Oldham; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is seeking a Welfare Benefits Officer to join their Income Team. This role is crucial in providing dedicated welfare benefit and debt advice support to customers, ensuring financial stability and sustainable tenancies. The ideal candidate will have experience in social housing, excellent communication skills, and the ability to balance customer needs with organizational goals. Join a forward-thinking company that values its employees with flexible working options, generous leave policies, and a commitment to personal development. Make a meaningful difference in people's lives while enjoying a supportive work environment.

Benefits

Flexible working options

27 days paid annual leave

6 additional days for volunteering

Up to 9% employer’s pension contribution

£250 annual ‘Live and Learn’ allowance

Enhanced maternity, paternity, and adoption pay

Employee Assistance Programme

Health and wellbeing initiatives

Learning and development opportunities

Interest-free loans for computer equipment

Qualifications

• Experience in delivering welfare benefits and debt advice in social housing.
• Understanding of rent arrears management process is essential.

Responsibilities

• Provide welfare benefit and debt advice support to customers.
• Help sustain tenancies and maximize tenants’ income.

Skills

Welfare benefit advice

Debt management

Communication skills

Customer service

Relationship building

Workload prioritization

Job description

Proposed Interview Date: W/C 19th May 2025

The role

As a Welfare Benefits Officer you will be a part of the Income Team. You’ll be there to provide a dedicated welfare benefit and debt advice support service to Regenda customers and help sustain tenancies. Contributing to the delivery of an effective and efficient income customer satisfaction levels, maximisation of Regenda tenants’ income, sustainable tenancies and the financial stability of The Regenda Group.

The right fit

• Experience of delivering welfare benefit, debt and grants advice and support within a social housing context is essential.
• You must have an understanding of the rent arrears management process.
• You’ll be able to effectively balance the need of the customer and the organisation.
• Ability to prioritise your workload to meet targets and deadlines.
• You’ll have excellent communication and customer service skills both written and verbal.
• You can identify, build and maintain key external and internal relationships.

Who we are

Regenda Homes is an award-winning Registered Social Housing provider with around 12,000 homes in Merseyside, Greater Manchester, Cheshire and Lancashire. We provide additional support to residents including finding work, money advice or dealing with anti-social behaviour. We work in partnership with residents to scrutinise services and make sure we perform to a high standard.

Regenda Homes is part of The Regenda Group; we work in places where we can make a difference and operate across the housing and construction sector, in care and support, and in education, training and careers.

Next steps

If you like what you’ve read so far and think you’ve got what it takes to join our team, then apply now with a copy of your CV and a short covering letter detailing why you think you would be a good fit the role.

Our People Services team will review your application and will be in touch shortly.

What we offer

Regenda Homes really is a great place to work – and you don’t have to just take our word for it! We’re an accredited Best Companies Top 100 employer and have achieved Investors in People Gold status.

We can offer you a working environment where you can enjoy yourself, develop yourself and be yourself and where you really can make a difference to people’s lives.

We also offer a fantastic reward and benefits package which, amongst other things, includes:

• A range of flexible working options.
• 27 days paid annual leave each year (rising one day per year up to a maximum of 32 days after five years) in addition to 8 bank holidays.
• 6 additional days for volunteering.
• Up to 9% employer’s contribution to the pension scheme (match funded).
• £250 annual ‘Live and Learn’ allowance to spend on learning any new skill.
• Enhanced maternity, paternity and adoption pay schemes.
• Employee Assistance Programme and health and wellbeing initiatives.
• A wide variety of exciting learning and development opportunities.
• Interest free loans to assist with the purchase of computer equipment and travel season tickets.
• Monthly staff lottery scheme.

"We regenerate places and create opportunities for people"

We welcome and encourage job applications from people of all backgrounds. We particularly welcome applications from disabled and minority ethnic candidates as they are currently under-represented within our organisation.

We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, we’d encourage you to submit your application as early as possible.