Welfare Benefits & Money Advice Specialist

Cyngor Caerdydd/Cardiff Council; Cardiff; Hybrid; GBP 23,000 - 29,000; Full time

Job summary

The Money Advice Team within Cardiff Council's Advice Services delivers welfare benefits guidance to around 1,100 people each month, attending 15+ locations across Cardiff. The roles are to provide money advice across in-person, telephone, web chat and written channels from the Central Library Hub and outreach hubs.

We are seeking two committed individuals with customer service experience and strong knowledge of welfare benefits, housing benefit and council tax reduction.

Qualifications

• Knowledge of Welfare Benefits, Housing Benefit and Council Tax Reduction.
• Experience delivering money advice to clients.
• Ability to work across in-person, telephone, web chat and writing channels.

Responsibilities

• Provide Money Advice to clients across Cardiff locations.
• Advise on Welfare Benefits, Housing Benefit and Council Tax Reduction.
• Assist with grants, discounts and other schemes for low income.
• Signpost to internal and external organisations.
• Work from Central Library Hub and outreach hubs.

Skills

Customer service

Welfare benefits knowledge

Housing benefit understanding

Council Tax reduction knowledge

Debt advice

Job description

The Money Advice Team within Cardiff Council's Advice Services delivers welfare benefits guidance to around 1,100 people each month, attending 15+ locations across Cardiff. The roles are to provide money advice across in-person, telephone, web chat and written channels from the Central Library Hub and outreach hubs.

We are seeking two committed individuals with customer service experience and strong knowledge of welfare benefits, housing benefit and council tax reduction.