Welfare Benefits Caseworker

Citizens Advice Ltd; Park Central; On-site; GBP 28,000 - 32,000; Full time

Job summary

Citizens Advice Ltd is seeking an experienced adviser with a strong background in providing high-quality advice and a solid knowledge of welfare benefits. You will help clients access welfare entitlements through casework, including tribunal representation when needed.

Advice will be delivered virtually and face to face according to service user needs, via phone, secure email or secure video calls. You will also raise awareness of the service and deliver talks and training as required.

Qualifications

• Experience delivering high-quality advice.
• Knowledge of welfare benefits.
• Ability to work independently and meet targets.

Responsibilities

• Undertake casework to help clients access welfare entitlements.
• Provide advice virtually and face-to-face (phone, secure email, secure video).
• Raise awareness of the service and deliver talks/training as required.
• Build relationships with third sector colleagues and achieve targets.

Skills

Adviser experience

Welfare benefits knowledge

Independent work

Relationship building

Job description

Job summary

Salary £28,090 to £32,322 per annum (depending on experience)

Interviews will take place on 26 October 2026.

About the role

This is an exciting opportunity for an experienced adviser who has a strong background in the delivery of high quality advice and a good working knowledge of welfare benefits.

The post holder will undertake casework, assisting clients to access their entitlement to welfare benefits and other sources of financial help, up to and including tribunal representation.

Advice will be delivered virtually and face to face according to the service users' needs and preferences. This will include phone, secure email or secure video calls.

The post holder will also be responsible for raising awareness of the service and delivering talks and training as required.

Experience of working independently and building relationships with third sector colleagues will be important, as will the ability to achieve targets.

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