Welfare Benefits Caseworker

Citizens Advice BANES; Worcester; On-site; GBP 24,000 - 30,000; Full time

Job summary

Citizens Advice BANES is seeking a Welfare Benefits Caseworker based in Worcester with duties covering a full range of welfare benefits. Located in Worcester and Hereford, the role involves casework, tribunal preparation, and client support, with opportunities to supervise volunteers.

Applicants should have recent advice work experience or transferable skills aligned to the person specification. Interviews are scheduled for the week commencing 19 October 2026.

Qualifications

• Recent experience of advice work.
• Able to meet the person specification.
• Transferable skills considered.

Responsibilities

• Provide casework across welfare benefits and present cases to tribunals and courts when required.
• Negotiate with third parties and support clients with calculations, correspondence and calls.
• Assist with supervision and training of volunteers as required.

Skills

Advice work experience

Job description

Interviews will take place on 19 October 2026.

About the role

Welfare Benefits Caseworker based in Worcester

Location: Worcester and Hereford

Interview date: w/c 19 October 2026

Provide casework across the full range of welfare benefits, including preparing and presenting cases to statutory bodies, tribunals and courts as appropriate, negotiating with third parties, and supporting clients with calculations, correspondence and calls where necessary. Also, assisting with supervision and training of volunteers where required.

For all roles we are looking for an individual with recent experience of advice work. We are also willing to consider other candidates with transferable skills which meet the person specification.

We’re Disability Confident

Disability Confident is a government scheme that supports employers to improve how they recruit, retain, and develop disabled people.