Receptionist

St George's University Hospitals; Tooting; On-site; GBP 18,000 - 24,000; Full time

Job summary

St George's University Hospitals seeks a friendly receptionist to join the SWL Pathology team at NHS facilities serving South West London. You will be the first point of contact for visitors and callers, helping ensure a welcoming, efficient service.

Your duties include greeting and directing visitors, answering calls, handling messages, and supporting colleagues with documentation and records. You will contribute to maintaining smooth pathology operations and quality controls across the

Qualifications

• Experience in front desk/reception in a healthcare setting preferred.
• Excellent communication and customer service skills when dealing with visitors and callers.

Responsibilities

• Greet and direct visitors, ensuring a welcoming first point of contact.
• Answer telephone enquiries and take messages for delivery to the correct person.
• Assist patients and the public to access services and information.
• Deal with internal and external enquiries and provide results where appropriate.
• Maintain records of results issued by telephone or email.
• Prepare and type letters, reports and other documents.
• Maintain quality control systems within the office.
• Photocopy and send emails as required.

Skills

Reception duties

Job description

To be an efficient and flexible member of the SWL Pathology team providing consistently high quality and professional service to all users of the service. The specific aim of the Receptionist role is to provide a comprehensive reception service. 1. To act as a primary contact for SWL Pathology, portraying a positive image of SWL Pathology to all visitors.2. To carry out receptionist duties, greeting and directing visitors and arranging for collection from reception where necessary. 3. To make SWL Pathology's first point of contact a welcoming one. 4. To contribute to the efficient and effective running of SWL Pathology.,

• To answer telephone enquiries, take messages and ensure prompt delivery to the correct person.
• To help patients/members of the public, stakeholders and contractors access our services and find the right information/place.
• To deal with internal and external enquires to the department, including providing results where appropriate.
• To sort departmental mail and reports.
• To prepare and type letters, reports and other documents.
• To record communications with the department as required
• To maintain a record of results issued by telephone or email following a telephone enquiry.
• To implement quality control systems within the office.
• To photocopy and send emails as required.
• South West London Pathology (SWLP) is an NHS partnership providing a highly dependable, clinically assured and cost effective diagnostic pathology service. SWLP is a pathology partnership between Croydon Health Services NHS Trust, Epsom and St Helier University Hospitals NHS Trust, Kingston Hospital NHS Foundation Trust and St George's University Hospitals NHS Foundation Trust which provides a single, integrated pathology service for hospitals and GPs across South West London and beyond.