Welcome Team Executive

Global Payments; Greater London; On-site; GBP 26,000 - 38,000; Full time

Job summary

Global Payments is seeking a Welcome Team Executive to guide new customers through onboarding, ensure live operations, and deliver technical support. You’ll identify upsell opportunities while maintaining CRM accuracy and aiming to meet sales and satisfaction targets.

The role suits a fast-paced, customer-focused professional who learns quickly and thrives under pressure. You will join a dynamic, global team at Global Payments, contributing to a seamless onboarding experience and ongoing

Qualifications

• Strong technical aptitude and quick learner for multiple systems.
• Excellent written and verbal communication.
• Proven ability to thrive in a fast-paced environment.
• Self-motivated and target-driven.
• Bonus: prior customer-facing or account management experience.

Responsibilities

• Onboard newly signed-up customers and guide them to live status.
• Provide technical support and address customer questions or concerns.
• Identify upsell or cross-sell opportunities to existing customers.
• Maintain accurate CRM records of interactions and account status.
• Meet and exceed sales quotas and customer satisfaction metrics.

Skills

Technical aptitude

Communication skills

Sales-oriented

CRM proficiency

Tools

CRM system

Job description

Ready to take your career global? Make your mark at one of the biggest names in payments. We’re looking for Welcome Team Executive to join our ever evolving sales team and help shape the future of global commerce.

What you’ll own

• Contact newly signed-up customers to guide them through the onboarding process and ensure their accounts are live and operational.
• Provide technical support and assistance to customers, addressing any questions or concerns they may have about our systems.
• Proactively identify opportunities to upsell or cross-sell additional products/services to existing customers.
• Maintain accurate records of customer interactions and account status in our CRM system.
• Meet and exceed performance targets, including sales quotas and customer satisfaction metrics.

What you’ll bring

• Strong technical aptitude and the ability to quickly learn and navigate different systems and software.
• Excellent communication skills, both verbal and written.
• Proven ability to work in a fast-paced and demanding environment.
• Self-motivated and goal-oriented with a drive to achieve and exceed targets.

It’s a bonus if you have Previous experience in a customer-facing or account management role is a plus.

Customer-focused experience with a passion for delivering exceptional service.

About the team

Our inclusive and global teams win together every day. We’re proud to have the best minds in the industry, who you can learn from as you grow your career. The people, the energy, the connections – it’s unmatched. Come and be part of an ever-evolving company and get dynamic opportunities that go beyond borders.

What makes a Globalpayer?

Globalpayers think like a client, act like an owner and win as one team. We’re curious and innovative – always finding better ways to deliver impact. We empower each other to make decisions, and it’s our passion that drives excellence in everything we set out to do.

Does this sound like you? Then you sound like a Globalpayer.

About the company

#LI-CM Global Payments and Worldpay recently joined forces, and we’re currently operating across two Workday application systems. If you don’t see one of your applications here, it may have been submitted in the Worldpay Workday system instead.

At Global Payments (NYSE : GPN), we empower simple, fast, secure payments for everyone. And to do that, we’ve built a complete, worldwide commerce ecosystem that delivers software and services at scale to millions of companies around the world—from ambitious startups to global enterprises. Our team of 27,000 experts is dedicated to your success. Headquartered in Atlanta, Georgia, we’re a Fortune 500® company and a member of the S&P 500 with worldwide reach spanning North America, Europe, Asia Pacific and Latin America. Wherever you are—or wherever you want to be—we’re there, ready to support you.

For more information, visit company.globalpayments.com and follow Global Payments on X, LinkedIn and Facebook.

Accommodations

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EEOC Statement

Global Payments Inc. is an equal opportunity employer. Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. Those applicants requiring reasonable accommodation to the application and/or interview process should notify [e-mail].