Director, Issues Management

Global Payments; Greater London; On-site; GBP 120,000 - 160,000; Full time

Job summary

Global Payments seeks a Director, Issue Management to lead enterprise risk and compliance initiatives within the Risk & Compliance Team. You will help shape governance, resilience and risk management practices across a complex global payments landscape.

You will influence senior leaders, drive risk-informed decisions, and strengthen controls while ensuring regulatory compliance and ongoing operational continuity. This role offers strategic impact across the organization.

Qualifications

• Significant experience leading enterprise risk, compliance, governance or operational risk programs in a complex, regulated organization.
• Ability to influence senior leaders and drive risk-based decisions.
• Strong knowledge of regulatory compliance, risk management frameworks and business continuity.

Responsibilities

• Lead evolution of risk and compliance programs to support growth and resilience.
• Shape governance reporting and risk-informed decision making for executives.
• Develop and empower teams, improve controls, and manage critical events with minimal disruption.

Skills

Enterprise risk leadership

Stakeholder alignment

Regulatory knowledge

Strategic thinking

Job description

Ready to take your career global? Make your mark at one of the biggest names in payments. We’re looking for a Director, Issue Management to join our ever-evolving Risk & Compliance Team and help shape the future of global commerce. In this role, you will drive the strategies, frameworks and governance that protect our business, clients and partners while enabling sustainable growth across a complex global payments landscape. Your leadership will help strengthen compliance, operational resilience and risk management practices, ensuring Global Payments continues to innovate with confidence and integrity. Working with senior leaders across the organization, you will influence critical business decisions, identify emerging risks and opportunities, and help create a secure, compliant and resilient foundation that supports our mission to power commerce worldwide.

What you’ll own

Lead the evolution of enterprise risk and compliance programs, ensuring the organization remains resilient, compliant and well-positioned to navigate regulatory change while supporting strategic business growth. Shape risk-informed decision-making across the business, delivering insights, governance reporting and recommendations that help executives balance opportunity, risk and long-term value creation. Strengthen operational resilience and business continuity capabilities, driving preparedness strategies that minimize disruption, protect clients and safeguard business performance during critical events. Champion a culture of accountability and ethical conduct, influencing leaders and teams to proactively manage risk, maintain regulatory compliance and uphold the highest standards of integrity. Drive continuous improvement across risk, audit and assurance processes, identifying emerging threats, closing control gaps and enhancing organizational effectiveness to protect our people, assets and reputation.

What you’ll bring

Significant experience leading enterprise risk, compliance, governance or operational risk programs within a complex, highly regulated organization. Proven success influencing senior leaders and stakeholders to drive risk-based decisions, strengthen controls and deliver measurable business outcomes. Deep knowledge of regulatory compliance, risk management frameworks, audit practices and business continuity principles. Strong analytical and strategic thinking skills, with the ability to translate complex data, risks and regulatory requirements into actionable business recommendations. Demonstrated ability to lead, develop and empower high-performing teams while fostering a culture of ownership, accountability and continuous improvement. It’s a bonus if you have experience within the payments, financial services or technology industries. Advanced degree in a related field or relevant professional risk, compliance or governance certification. Track record of leading enterprise-wide transformation initiatives that enhanced compliance effectiveness, operational resilience or risk maturity.

About the team

Our inclusive and global teams win together every day. We’re proud to have the best minds in the industry, who you can learn from as you grow your career. The people, the energy, the connections – it’s unmatched. Come and be part of an ever-evolving company and get dynamic opportunities that go beyond borders. What makes a Globalpayer? Globalpayers think like a client, act like an owner and win as one team. We’re curious and innovative – always finding better ways to deliver impact. We empower each other to make decisions, and it’s our passion that drives excellence in everything we set out to do. Come and be part of an ever-evolving company and get dynamic opportunities that go beyond borders.

At Global Payments (NYSE : GPN), we empower simple, fast, secure payments for everyone. And to do that, we’ve built a complete, worldwide commerce ecosystem that delivers software and services at scale to millions of companies around the world—from ambitious startups to global enterprises. Our team of 27,000 experts is dedicated to your success. Headquartered in Atlanta, Georgia, we're a Fortune 500® company and a member of the S&P 500 with worldwide reach spanning North America, Europe, Asia Pacific and Latin America. Wherever you are—or wherever you want to be—we’re there, ready to support you.

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EEOC Statement: Global Payments Inc. is an equal opportunity employer. Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. Those applicants requiring reasonable accommodation to the application and/or interview process should notify [e-mail].