Telesales Team Manager

Global Payments; Stockport; On-site; GBP 40,000 - 52,000; Full time

Job summary

Global Payments is seeking a Telesales Team Manager to lead our tele sales team and drive performance in a fast-paced payments environment. You’ll mentor agents, analyse metrics, and align objectives with senior leadership.

Based in the UK, you’ll manage a remote or hybrid team, deliver 1-2-1 coaching, and ensure customer-first selling while safeguarding profitability. Join a global payments leader with a strong track record and opportunities to grow.

Qualifications

• 12 months minimum experience in a B2B sales leadership role.
• Experience in managing a team remotely.
• Strong background in managing and developing sales teams.
• Results-oriented with a track record of meeting and exceeding sales objectives.
• Ability to analyse performance metrics and implement necessary changes.
• Strong problem-solving skills and a proactive approach to challenges.
• Strong people management skills.

Responsibilities

• Lead, inspire, and mentor a team of telesales agents to achieve high performance and exceed goals.
• Monitor key performance indicators, provide feedback, and identify areas for improvement.
• Foster a positive and collaborative team environment.
• Work closely with Senior Management & Directors to align team objectives with overall business goals.
• Coach individuals to improve quality and performance.
• Deliver 1-2-1s, and comply with HR policies at line manager level.
• Take a customer first approach whilst ensuring optimum profitability of all sales activity.

Job description

Ready to take your career global? Make your mark at one of the biggest names in payments. We’re looking for a Telesales Team Manager to join our ever evolving sales team and help shape the future of global commerce.

What you’ll own

• Lead, inspire, and mentor a team of telesales agents to achieve high performance and exceed goals
• Monitor key performance indicators, provide feedback, and identify areas for improvement
• Foster a positive and collaborative team environment
• Work closely with Senior Management & Directors to align team objectives with overall business goals
• Coach individuals to improve quality and performance.
• Deliver 1-2-1s, and comply with HR policies at line manager level
• Take a customer first approach whilst ensuring optimum profitability of all sales activity.

What you’ll bring

• 12 months minimum experience in a B2B sales leadership role
• Experience in managing a team remotely
• Strong background in managing and developing sales teams
• Results-oriented with a track record of meeting and exceeding sales objectives
• Ability to analyse performance metrics and implement necessary changes
• Strong problem-solving skills and a proactive approach to challenges
• Strong people management skills

It’s a bonus if you have

• Excellent communication, motivation, and interpersonal skills
• Knowledge of using and managing a dialler would be advantageous

About the team

Our inclusive and global teams win together every day. We’re proud to have the best minds in the industry, who you can learn from as you grow your career. The people, the energy, the connections it’s unmatched. Come and be part of an ever-evolving company and get dynamic opportunities that go beyond borders.

What makes a Globalpayer?

Globalpayers think like a client, act like an owner and win as one team. We’re curious and innovative always finding better ways to deliver impact. We empower each other to make decisions, and it’s our passion that drives excellence in everything we set out to do.

Does this sound like you? Then you sound like a Globalpayer.

Global Payments and Worldpay recently joined forces, and we’re currently operating across two Workday application systems.

At Global Payments (NYSE : GPN), we empower simple, fast, secure payments for everyone. And to do that, we’ve built a complete, worldwide commerce ecosystem that delivers software and services at scale to millions of companies around the world—from ambitious startups to global enterprises.

Our team of 27,000 experts is dedicated to your success. Headquartered in Atlanta, Georgia, we’re a Fortune 500® company and a member of the S&P 500 with worldwide reach spanning North America, Europe, Asia Pacific and Latin America. Wherever you are or wherever you want to be we’re there, ready to support you.

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EEOC Statement: Global Payments Inc. is an equal opportunity employer. Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. Those applicants requiring reasonable accommodation to the application and/or interview process should notify [e-mail].